30 January, 2013
WP Beverage expands use of IFS Metrix Service Management
IFS, the global enterprise applications company, announces that the seventh largest Pepsi-Cola franchise company in the US is expanding its footprint with the IFS Metrix Service Management Mobile solution.
WP Beverages, a subsidiary of Wis-Pak Inc., is a distributor of Pepsi-Cola and other leading soft drinks, serving markets in Wisconsin, Illinois, Michigan and South Dakota.
WP Beverages is leveraging IFS Metrix Service Management software to automate business processes for streamlined operational efficiency resulting in improved service delivery for clients.
The company uses IFS Metrix Service Management to automate scheduling, dispatch of repair service calls, completion of service calls and other operational processes.
At WP Beverages, field service technicians are now using the IFS Mobile solution on handheld devices.
“Mobile has improved our field service management operations, reducing cost and improving customer service,” WP Beverages Director of Operations Rick Lutzow said. “This allows us to do an even better job of meeting customer expectations for response and repair times and helps us control our inventory and service costs.”
“WP Beverages now also has inventory analytics so they can, over time, redefine what those mobile stock levels ought to be,” IFS North America Senior Vice President Larry Laux said. “And they have already implemented cycle counting. WP Beverages is an excellent example of how mobility can add value to a field service management software solution.”
Wis-Pak is a manufacturer and distributor of Pepsi-Cola and other leading soft drinks. The company’s corporate office is located in Watertown, Wis. and production facilities and warehouses are found throughout the South and Central United States. Wis-Pak is majority owner of WP Beverages, which has Distribution Facilities in Madison, Wis., Rockford, ll., Hermansville, Mich., Chamberlain, S.D. and Mitchell, S.D.
For more information about Wis-Pak, visit: www.wis-pak.com
IFS is a public company (XSTO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total. Net revenue in 2011 was SKr 2.6 billion.
Follow us on Twitter: @ifsworld
Visit the IFS Blogs on technology, innovation and creativity: http://blogs.ifsworld.com/