23 May, 2012
Service management expert Metrix joins forces with IFS
IFS, the global enterprise applications company, announced May 23rd the acquisition of Metrix, a global vendor of advanced solutions for service management and mobility. Metrix’s industry-leading software is used by 90 customers worldwide to automate mobile field service, streamline repair processes, improve customer service and increase service profitability.
Metrix was established in 1980 in Waukesha, Wis., U.S.A. The company focuses exclusively on providing best-in-class service management and mobile workforce software. Beyond industry-tailored field service management applications, Metrix develops a mobile framework that offers built-in industry expertise, out-of-the-box use, robust field force automation functionality and flexible, commonly used technology, to facilitate integration with leading ERP, CRM and legacy vendors.
“We have effectively 30 years of compiled knowledge in mobility and service management software,” Metrix Founder Larry Laux said. “By joining forces with IFS, our offering is supplemented by aspects that we could not provide by ourselves: a global reach, a full product suite and the stability of a large company. Together with IFS, we offer world-class mobility solutions, leading field service and scheduling products, as well as outstanding world-wide coverage, which places us at the very top of the marketplace.”
Customers report significant returns on their investments in Metrix’s service management software, achieving a 12 to 18 month payback thanks to the following results:
- +20 percent improvement in first time fix
- 15-20 percent increase in response time
- 20 percent reduction in overall service cost
Since entering the mobility market, Metrix has continually refined and expanded its service management products. Today, the company offers a comprehensive software suite for service management, featuring native Android and Microsoft field service applications for smartphones and tablets. The solution enables automated customer service and support processes, support for complex service contracts, improved inventory and service logistics visibility, streamlined part return processes, and intelligent functionality for warranty and asset management.
“Besides being a perfect complement to our existing mobility and service management offering, Metrix and IFS also share a similar set of corporate values,” IFS CEO Alastair Sorbie, said. “Both companies actively cultivate industry expertise and strive to produce agile and flexible solutions that offer quick time to value and low total cost of ownership. By incorporating the product and industry expertise found within Metrix into IFS’s organization, we are executing on our ambition to become the leading supplier of mobile workforce solutions in field service management.”
IFS’s offering to the mobile workforce includes innovative features such as the field service scheduling and optimization tool, IFS 360 Scheduling, the cloud-based business app series IFS Touch Apps and the tablet-friendly interface, IFS Enterprise Explorer. Metrix Mobile and Metrix Service Management will form integral parts of IFS’s packaged industry solution, complete with a range of different deployment options to suit any business model.
IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total. Net revenue in 2011 was SKr 2.6 billion.
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