27 June, 2017
Corix Utility Services selects IFS Field Service Management for utilities maintenance and operations contracting
Solution to enhance customer experience for utility rate payers
IFS, the global enterprise applications company, announces that CORIX Utility Services, a utilities infrastructure support company based in Wauwatosa, Wis. and Vancouver, Canada, has selected IFS Field Service Management™ to streamline back office and customer-facing elements of its operations, maintenance, and services work for water, gas, and electric utilities, universities and government agencies.
Across the United States and Canada, CORIX Utility Services (Corix) provides end-to-end metering infrastructure installations and supports field services for its customers, from meter and collector deployments, to meter reading, repair, and maintenance, to call center operations.
From small to large scale projects, this requires complex planning and logistics management, as well as constant communications, to deliver a positive customer experience and satisfactory customer service to its clients, their customers and key stakeholders. Corix’s commitment to delivering the highest standard of service to its utility customers was a primary reason the company selected IFS Field Service Management software along with IFS Planning and Scheduling Optimization.
Schedule optimization will not only help Corix increase the predictability of arrival times for its technicians—it will also ensure the assigned technician has the skills, tools and materials required to meet emerging needs in the field as they arise.
“Scheduling was an important consideration for us because Corix takes the rate payer customer experience very seriously,” said Kevin Meagher, Corix Sr. Vice President of Utility Services North America. “We wanted field service management software that was always optimizing our schedule, so when emergent calls came in, the schedule would adjust automatically to ensure the right tech with the right skills arrives at the right time, with the right tools and materials to complete each job. Every time a customer calls for service, our new software will run more than 1,000 possible scenarios and pick the optimal way to deliver that service. That will help ensure customers’ experience will consist of making one call and getting one answer about their expected service timeline.”
IFS Vice President of Sales in North America Mike Lorbiecki added, “Organizations like Corix need powerful service scheduling, but they also need so much more, including the ability to manage inventory, serial traceability of their customer’s assets and other devices, as well as repairs that go into customer applications. IFS Field Service Management offers the capabilities all the way along the service value chain necessary to deliver great service.”
Learn more about how IFS supports service organizations here: www.ifsworld.com/corp/industries/service-providers/.
With over 100 years’ experience, the CORIX Group of Companies is a leading provider of sustainable utility infrastructure solutions across North America. CORIX Utility Services contracts and performs meter reading, installation, and support services for electric, gas, and water utilities, universities and government agencies. With over 21 million completed meter installations, exchanges, and retrofits, CORIX Utility Services has worked with utilities, municipalities, and co-ops of all sizes, deploying all types of meter models and smart meter technologies. Corix is privately held, with the BC Investment Management Corporation (bcIMC) as its primary owner. For more information, visit www.corixutilityservices.com.
IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,300 employees supports more than one million users worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com
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