01 February, 2018
Danish fiber expert Eniig chooses IFS Field Service Management to support new wholesale concept
In addition to managing its own fiber network, Eniig uses IFS service solution to expand its business proposition by providing technicians and maintenance support to other Danish fiber network suppliers
IFS, the global enterprise applications company, today announces that Danish energy and digital communications expert Eniig has chosen to deploy IFS Field Service Management (FSM) including functionality for planning & scheduling optimisation to increase its effiency as it broadens its fiber offering to Danish customers.
Danish fiber supplier Eniig was in need of new technology in order to support its new initiative to become a reseller of its own fiber net. Eniig selected IFS Field Service Management to increase its operational efficiency, both from a back office and planning perspective as well as to support technicians with a mobile tool to assist them in their daily work.
”The Danish fiber market is changing. As a supplier of fiber to large parts of the Jutland region, Eniig is able to offer suppliers like TDC and others to rent our fiber net and offer it to their customers. We are in fact becoming a reseller of our own fiber net. In order to support this, we were in need of new technology, both to support our new wholesale concept, but also to provide SLAs on services carried out for other suppliers on other fiber nets. With IFS, we can now offer appointment booking for other suppliers in order to increase efficiency across our operations. At the same time, our technicians are equipped with a mobile device to support their daily job and make them more efficient,” said Henrik Møller Nielsen, Director at Eniig.
As part of the deal, Eniig will use IFS Field Service Management instead of its previous mix of standard Excel sheets and technicians working directly in Microsoft Axapta. Phase 1 (wholesale) is due to go live on 1 June and Phase 2 (dynamic dispatch etc.) will follow in December 2018.
Glenn Arnesen, CEO of IFS in Scandinavia, added: “We are very excited to be able to support Eniig and its new reseller concept, and help them to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.”
To learn more about how IFS supports customers in the Service area, please visit: http://www.ifsworld.com/us/solutions/service-management/field-service-management/
Eniig is a cooperative specialising in digital communication and energy, and is owned by 385,000 co-owners in the north and middle Jutland region in Denmark. The Eniig Group has about 1,100 employees, and our business areas cover electricity and heat supply, fiber broadband, electricity and gas sales, street lighting, energy savings and renewable energy. We want to be our customers’ preferred choice and we are well on our way. Our fiber solution, Waoo, has been voted Denmark’s best internet for the fifth consecutive year, and our shareholders are supplied from one of Denmark’s most stable and efficient power grids. Our mission is: We share the energy of the future and our digital society. Our vision is: We work for sustainable and simple solutions for all.
IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than one million users worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com
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