Aligning the service experience to meet next generation customer expectation

Business models are evolving in the service industry from reactive to predictive. Companies must align the service experience to ensure they are delivering results and meeting customer expectations, an essential change in order to stay ahead of the competition.

This eBook discusses how service companies go from reactive service to predictive service. Chapters include:

  • Predictive customer experience management
  • Reactive─proactive─predictive: where are you on the journey?
  • Embracing disruption as a benefit
  • Don’t drown in the data deep end
  • Digital transformation means digital integration
  • Sysmex─managing the lifeblood of America
  • Managing M2M data to deliver better outcomes
  • Making data make sense

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File Information: eBook, pdf 1 MB

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