Multiplex uses IFS Applications and ClickLearn to increase adoption speed and user effectiveness

Global construction company, Multiplex, had to deliver global training to users of newly implemented IFS Applications while providing continued support to users as each region went live. Multiplex has around 1,000 IFS Applications users, 250 in finance and 750 in projects (construction), and ClickLearn provided the ideal solution.

Benefits include:

  • Less cost and time to train and support end users
  • Users train and learn at their desk with videos and a live guide inside of IFS Applications
  • Help Desk calls reduced by 50 percent or more
  • Everyone has the current version of work instructions
  • Creates well-formatted work instructions with a uniform look and feel

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