IFS Customer Engagement Agent Desktop

Getting the best from your contact center staff means giving your agents a simple, intuitive interface, which brings together Customer Service CRM, complex process support, contact center channels and enterprise customer data. In contrast to a traditional CRM approach, the objective is not to replace existing enterprise systems, but to present the agent with this data in a simple and intelligent ‘fit for purpose’ application, which guides them through complex requests.

File Information: Factsheet,   pdf   0.2 MB

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