The Contact Center has been the AI proving ground for many years
This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology this includes:
- The advancements and effects of self-service.
- The need for automated agency transparency.
- AI-Assisted service opportunities.
- Improved web chat.
- AI-Assisted email response opportunities.
File Information: White Paper, pdf 2.4 MB