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Excelência em serviços

para gerentes de serviços de TI

Como prestador de serviços, você entende que a excelência do serviço se estende muito além da interação entre o técnico e o cliente. Para que sua empresa seja eficaz, todo o ciclo de vida do serviço, desde o início até o fechamento do ticket, precisa ser otimizado.

Embora algumas soluções de gerenciamento de serviços possam ajudar a otimizar algumas operações de serviço e não outras, a IFS é reconhecida independentemente, não apenas pela profundidade, mas também pela amplitude de sua solução de serviço. Com o FSM, você pode se sentir confiante de que nunca precisará comprometer a integração de seus processos, aumentando assim o tempo de atividade, economizando operacionalmente e obtendo acesso aos dados holísticos que podem ajudar sua empresa a passar para o próximo nível.

Infraestrutura de TI e serviços profissionais

Indigo Parking transforms its service center

Customer Quote
We now work in a fundamentally different way, as the system is able to route and prioritize requests according to rules that we set in place. It was also important to have the flexibility to evolve as a company, as our customers and internal requests changed over time.
Caroline Theobald Commercial Manager, Indigo
Read the customer story

More customer stories

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car parks

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day maximum service window with IFS

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minute response window with IFS

Digital transformation with field service tools

In order to achieve true digital transformation companies need to carefully evaluate how they employ field service technologies like IoT, artificial intelligence, and mobile. Download today and ensure you are selecting the appropriate field service tools for your needs. To ensure you are setting your organization up for success, take any new technology purchase and evaluate it through this lens.

Download the whitepaper

Provedores de Serviços

IFS supports fleet management from end to end

IT Service Management

As organizations’ service technologies continue to become more complex, the need to manage the service of those systems quickly and effectively increasese along with it. It’s not enough to respond to a break-fix, or to walk someone through a repair over the phone. Connectivity is king, and that should extend to the systems you use to track and measure service operations.

IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfactio.

Professional Services

IFS understands that the needs of professional services organizations to delight customers and to manage a reduced workforce continues to accelerate. Even with that substantial growth, new technologies, and an increased emphasis on outcomes-based service means that service transformation shows no signs of slowing down. Fortunately, with its industry-leading tools and scalability to business of all sizes, IFS has what your organization needs to excel.

IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

IT Service Management

As organizations’ service technologies continue to become more complex, the need to manage the service of those systems quickly and effectively increasese along with it. It’s not enough to respond to a break-fix, or to walk someone through a repair over the phone. Connectivity is king, and that should extend to the systems you use to track and measure service operations.

IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfactio.

Professional Services

IFS understands that the needs of professional services organizations to delight customers and to manage a reduced workforce continues to accelerate. Even with that substantial growth, new technologies, and an increased emphasis on outcomes-based service means that service transformation shows no signs of slowing down. Fortunately, with its industry-leading tools and scalability to business of all sizes, IFS has what your organization needs to excel.

IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.