Indigo parking transforms its UK service center with the IFS Customer Engagement solution

Indigo Parking transformed their contact center service with the IFS CE unified desktop, which provides a 360-degree view of the customer for agents, allowing them to pull data from all systems into one unified screen. Agents no longer need navigate multiple screens to manage a request or find customer details, thus allowing them to deliver a more attentive service to each customer.

Since deployment of the IFS CE solution, Indio Parking have:

Improved tracking and reporting
Decreased response times from weeks to hours
Increased efficiency of their customer service

To find out more about Indigo Parking’s transformation; download the customer story.

File Information: Casos de clientes e estudos de casos, pdf 0.2 MB

Indigo Parking

We now work in a fundamentally different way, as the system is able to route and prioritize requests according to rules that we set in place. It was also important to have the flexibility to evolve as a company, as our customers and internal requests changed over time.

Caroline Theobald

Commercial Manager

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