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Enterprise Service Management

Recursos de gerenciamento de serviços e ativos com todos os benefícios de um sistema de ERP abrangente

O IFS Enterprise Service Management fornece às organizações de serviços um gerenciamento de serviços completo, reduzindo os gastos gerais com vários fornecedores e com a eficiência e automação inigualáveis com uma solução totalmente integrada que aborda todos os aspectos da cadeia de serviços do back-end ao front-end.

Nosso robusto produto de gerenciamento de serviços simplifica seus processos de serviço, ao mesmo tempo em que oferece às empresas com foco em ativos uma solução de serviço completa.

Os clientes da IFS relatam:

  • Melhoria de 10% na atualização de ativos
  • 95% + taxa para atender aos SLAs do cliente
  • 100% de taxa de conclusão de toda a manutenção planejada.

 

Serviços

IFS Enterprise Service Management

IFS Enterprise Service Management provides extensive service and asset management capabilities with all of the benefits of a comprehensive ERP solution. Whether you’re an independent supplier, work within a service function in a large corporation, provide basic services, or huge, complex service projects, our enterprise service management application offers service-centric ERP.

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Anticimex uses IFS Business Connector to exploit the potential of IoT

By integrating IFS Applications with its IoT platform Anticimex can analyze its data, integrate the data into its ecosystem and visualize what it’s doing with that data by combining it with other sources. Anticimex reports a huge increase in productivity from day one of the implementation.

Software de ERP

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Real-time Planning & Scheduling Optimization

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Find out more about our Planning & Scheduling Optimization solution

Real-time Planning & Scheduling Optimization

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Find out more about our Planning & Scheduling Optimization solution