Engajamento do Cliente
A IFS fornece soluções de engajamento do cliente que aumentam de maneira rápida e eficiente o atendimento, com recursos que incluem autoatendimento de voz, autoatendimento digital e um desktop de agente de contact center. Implementáveis individualmente ou em combinação, eles podem ser rapidamente configurados e colocados on-line para melhorar a experiência do cliente e trabalhar com o software IFS ou softwares de terceiros.
IFS’s voice self-service provides a simple, cost effective solution to deliver the immediate and responsive service that today’s customer requires. Available as a cloud-based subscription service, it can be rapidly deployed to overlay any existing call center, service desk and customer relationship management (CRM) technology.
This cloud-based service uses a combination of digital self-service options to provide instant answers to customers’ questions, and processes requests automatically. These include dynamic FAQs and knowledge base, live chat, virtual assistance and chatbot plus Contact Us and Feedback forms.
Getting the best from your contact center staff means giving your agents a simple, intuitive interface, which brings together Customer Service CRM, complex process support, contact center channels and enterprise customer data. In contrast to a traditional CRM approach, the objective is not to replace existing enterprise systems, but to present the agent with this data in a simple and intelligent ‘fit for purpose’ application, which guides them through complex requests.