IFS report reveals enterprise mobility strategies focus on benefiting employees over customers
IFS, the global enterprise applications company, announces the findings of its report on enterprise mobility within UK organisations. The results find that employee enablement, rather than customer engagement, is the key driver behind mobility schemes and application roll-outs.
The study of 200 CIOs and IT Managers from medium to large corporations found that, while over half (59%) of respondents are investing in mobile business applications for customers, the proportion investing in business applications for employees is larger at over two thirds (71%). Businesses are predominantly focused on rolling out personal productivity apps along with those that support job-specific functions, such as expenses, timesheets or document management, with a view to helping employees access corporate data and remain productive on the move.
The majority of organisations (76%) have discovered clear benefits to investing in mobility schemes, with the main drivers being powering a flexible workforce (83%), boosting productivity (68%) and delivering competitive advantage (42%). Of the businesses that haven’t invested in mobility, 75% claim that these schemes are not yet business-critical.
Martin Gunnarsson, Director of Research and Strategy at IFS, said, “The survey backs up the experience in our customer base. Our customers tell us that enterprise software mobility schemes are a fundamental investment which enable them to drive measureable business benefits. Most employees today have mobile access to mails and calendars. However, 25% of our customers running IFS Applications 8 also chose to run IFS business apps to take action on ERP-related types of information, such as purchase orders, invoices, time and travel expense reporting. Outcomes include boosting productivity via enabling a remote workforce and facilitating smarter decision making by speeding up the flow of relevant information.”
Mobile security is a major concern for all organisations in the study (86%), yet this is not stopping them from investing in some form. Manufacturing and production is a clear front-runner with 95% investing, while retail, distribution and transport is slower to adopt at 47%.
Interestingly, the demand for mobility schemes is so high that many employees are contravening corporate policies to access business information on personal devices. Many organisations that don’t allow employees to access corporate data on their device are aware that this policy is being overlooked or ignored. 63% are aware of employees accessing business emails on their devices, 15% customer/client information and 14% company reports.
“The results show that the demand for mobility schemes is coming from employees who are prepared to disregard corporate rules to access business information on their own devices, putting confidential information at risk. A better approach is to invest in business apps, mobile device fleets and BYOD schemes to enable secure access to the data employees are demanding,” said Martin.
“IFS is observing increasing demand from customers who want to incorporate ERP into mobility schemes, with the majority wanting to better support a large distribution of remote assets and staff,” added Martin. “The main driver is a need to ensure that the entire business is kept up to date with the most accurate information to enable better decision making on the move.”
To download a copy of the full report, visit our Downloads page or click the link below "Enterprise Mobility in the UK - 2013".
About the research
The survey was conducted in partnership with Vanson Bourne with 200 CIOs and IT managers taking part from UK-based companies in multiple sectors with at least 1,000 employees. They were asked about their attitudes towards investing in enterprise mobility schemes with the aim of finding out why they invested or did not invest, what guidance they sought before investing, and how they implemented security once they had invested in a mobility scheme. For more information please contact firstname.lastname@example.org
IFS is a public company (XSTO: IFS) founded in 1983 that develops, supplies and implements IFS Applications™, a component-based extended ERP suite. IFS focuses on industries where any of the four following core processes is strategic: service & assets, manufacturing, supply chain and projects. The company has 2,100 customers and is present in approximately 60 countries with 2,800 employees in total. Net revenue in 2012 was SKr 2.7 billion.