IFS business software helps EBARA International get call center up and running in 30 days
IFS, the global enterprise applications company, announced today that EBARA International Corp. has implemented IFS’ call center application in 30 business days. The application, an integrated part of the IFS Applications™ 7 enterprise suite, will support the field-service call center operations of the company’s Cryodynamics Division in Sparks, Nevada.
EBARA has chosen to implement IFS Applications step by step to meet its most critical needs first. The company plans to deploy IFS’ project management, project time reporting, and document management applications next, followed by the rest of the IFS Applications suite by the end of 2007.
EBARA’s Cryodynamics Division is a project-based, engineer-to-order supplier of submerged electric-powered pumps and power recovery turbine generators. Cryodynamics pumps are designed to handle liquefied gases with a pumping temperature ranging from ambient to cryogenic. The pumps are used in a wide variety of land-based and marine installations. EBARA International is a subsidiary of Tokyo-based EBARA Corp., which has 107 subsidiaries and 17 associated companies throughout the world.
“We’re pleased that IFS was able to accommodate our need to get our call center up and running by the end of 2006,” said Frank Lowery, Director of Information Systems for EBARA International. “The new system will help us improve customer service by more efficiently logging, prioritizing, responding to, and reporting on customer inquiries and maintenance history.”
“EBARA’s step-by-step implementation approach exemplifies the benefits of IFS’ component-based service-oriented architecture,” said Cindy Jaudon, president and CEO of IFS North America. “Companies can deploy the functionality they need today and add components as their business needs and budget dictate. It’s an approach that results in faster, more cost-effective implementations and rapid payback. It also gives companies the agility to reconfigure their systems to meet changing market demands or to take advantage of the latest technologies.”
Industrial manufacturing is one of IFS’ targeted vertical markets. IFS has a broad customer base in the industry, focusing on medium- to large-size manufacturers that need support for complex order-driven and mixed-mode manufacturing across the extended enterprise. With strong support for project management, engineering, constraint-based scheduling, product configuration, and after-sales support, IFS’ business solution helps companies improve quality, contain costs, and improve their competitive position in manufacturing industry segments such as machinery, defense, fabricated metal products, and plastic products. Industrial manufacturing companies also benefit from IFS’ lifecycle management solution, which goes beyond product lifecycle management (PLM) to provide better integration and management of three critical business areas—products, customers, and resources—throughout their lifecycles.
IFS customers in the industrial manufacturing industry include Bombardier Transportation, Aker Yards, Deere & Co., Roper, Dresser-Rand, Gehl, Remmele Engineering, and Johnson Pump.
IFS (OMX: IFS), the global enterprise applications company, provides solutions that enable organizations to respond quickly to market changes, allowing resources to be used in a more agile way to achieve better business performance and competitive advantage.IFS was founded in 1983 and now has 2,600 employees worldwide. IFS pioneered component-based enterprise resources planning (ERP) software with IFS Applications, now in its seventh generation. IFS’ component architecture provides solutions that are easier to implement, run, and upgrade. IFS Applications is available in 54 countries, in 20 languages.IFS has more than 500,000 users across seven key vertical sectors: aerospace & defense, automotive, high-tech, industrial manufacturing, process industries, construction & facilities management, and utilities & telecom. IFS Applications provides extended ERP functionality, including supply chain management (SCM); enterprise asset management (EAM); maintenance, repair, and overhaul (MRO); product lifecycle management (PLM); customer relationship management (CRM); and corporate performance management (CPM) capabilities.