Viyema Business Consulting

As a consultancy with great sensitivity for market and business environment changes, we offer our clients a comprehensive portfolio of consulting services for business situations with strategic significance and priority. Our experienced team brings extensive knowledge from strategic and operational management activities, as well as a profound understanding of the most diverse corporate challenges.

In particular, we assist our clients in all perspectives of Customer Relationship Management and Service Management. Service Management is a main part of our DNA. From strategic business advice, processes design and transformation, implementation services and operational support. Finally, we do not abandon our customers during or after the implementation phase, but remain faithful to our concepts and services until successful project completion. We have designated experiences in our focus industries: manufacturing, utilities, telecommunications, IT industry, service providers, renewable energies.

Strategy Consulting

Strategic Consultancy for Business Development, Sales, Service and Supply Chain

Senior Project Management

Professional Project- and Program-Management Expertise for Consulting in Implementation and Transformation

Process Management

Analysis, Evaluation, Design and Implementation of Business Processes

IT-Implementation Consulting and Support

All Phases from Process Consulting, Process Design, IT-System Implementation, Go-Live, Operational Support

Service Management

We provide outstanding support for improving service organization on their way to Service Excellence, from management consulting, process design, technical concepts to implementation of tools.

Maintenance Planning and Scheduling

Optimization of existing concepts

Field Service Management

Increasing productivity in the field service team

Customer Contact Center

Efficient management of inbound and outbound calls

Service Order Management

Streamlining the order to cash process

Service Sales

Increase after sales business with adequate and highly profitable service products

Spare parts and logistics

Support your customers in time and online

Service Digitization

Transformation of your business into the digital world with remote services, big data for predictive services, integrating your service partners by online services


  • Authorized

Type of Partner:

  • Services


  • Austria
  • Belgium
  • Germany
  • Italy
  • Luxembourg
  • Netherlands
  • Switzerland


  • Energy and Utilities
  • Industrial Manufacturing
  • Service Providers


  • Enterprise Resource Planning
  • Enterprise Service Management
  • Customer Relationship Management
  • Supply Chain Management