How to measure the effectiveness of your chatbot – an infographic
With deployments of chatbots soaring sky high in the mass of AI-powered technology within customer service, it is imperative to know what metrics and KPIs you are looking for.
This infographic summarizes all the crucial points that you should be aware of when measuring the effectiveness of your chatbot. Download for an insightful overview of key metrics to ensure you are accounting for all the right ones.
File Information: Infographic, pdf 0.6 MB