IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
Actual customer outcomes with IFS FSM:
20% increase in equipment uptime
33% improvement in technician productivity
35% reduction in drive time
81% improvement in SLA compliance
300% increase in ratio of technicians to dispatchers
IFS Field Service Management – the most complete, connected Field Service
Our mobile field service software provides a complete feature-rich toolkit for field engineers, enabling staff to do almost anything they need to from their mobile devices —whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site.
IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.
Optimize inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.
IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.