Conference Agenda

IFS World Conference 2019 continues where we left off last year in Atlanta—putting our customers firmly in the center of everything we and our partners do. This is just an overview. If you’ve been to an IFS World Conference before you’ll know it’s packed with news and useful tips & tricks. If you’re a first-time attendee, then you’re in for something really special!

Pre-Conference: October 7th

09:00 - 14:30

Partner Summit

19:00 - 21:30

Welcome Dinner

Tuesday October 8

09:00–10:30
Main Hall

OUR FUTURE—AND YOURS!

How can we all do smarter, better business in 2019? IFS CEO Darren Roos looks ahead to hot new challenges—and opportunities.

THE LEADERS WHO DARE TO DISRUPT

What drives those CEOs who fully embrace Digital Disruption? Hear powerhouse success stories from our panel of business leaders.

10:30–11:00
Main Hall

Coffee & Networking in the Exhibition

11:00–12:00
Main Hall

KEYNOTE SPEAKER TONY HAWK

How did an extreme sports legend make the leap to global entrepreneur? He's here! Tony Hawk, the planet's most recognized action-sports figure, reveals all.

FOCUSED FUTURE INNOVATION

Which solutions will be driving your business in the near future? IFS Chief Product Officer Christian Pedersen explores the path to enterprise solutions that are increasingly intelligent and autonomous, yet pragmatic and focused.

12:00–13:30
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

How to get your self-service tasks done timely and effortlessly with IFS Human Capital Management

12:15-12:30

Customer centric improvements in Supply Chain and Manufacturing

12:40-12:55

How to take advantage of the benefits provided by the IFS North American User Group, InFocuS

13:05-13:20

Agility Theatre 2

Tailoring IFS Aurena to your needs

12:15-12:30

Be future ready with IFS Applications 10

12:40-12:55

13:30-14:15
A&D

If you haven't yet explored all that the IFS Maintenix v8.3 platform has to offer, then this is the session for you. Join us and learn about the new features that can help you streamline critical processes and enhance the productivity of your organization.

EUR & ECI

The need to build intelligent assets with a low asset lifecycle cost is accelerating at an alarming pace. Whether you're an asset owner, an engineering or construction company, or responsible for operating and maintaining the asset, there's growing pressure to challenge and change the way you work. Join our industry experts to hear about their experiences and vision for the future.

Manufacturing

Trends like automation, legislation and sustainability present both challenges and opportunities. Our Global Industry Directors will discuss current and emerging trends in the Manufacturing industry and how our customers are addressing them. Join our session to find out how you can leverage the latest trends to disrupt your market.

Service Industries

Join us for the latest news about IFS Field Service Management 6. In this session we'll discuss developments in Planning and Scheduling Optimization, along with valuable insight into real-life use and experiences from a customer.

Platform – Track 1

IFS Aurena is our new, engaging, state-of-the-art user experience for IFS Applications In this session we'll introduce IFS Aurena, demonstrate its consumer-first design principles, and share some insider tips. We'll also show how the built-in Page Designer is used to tailor the experience to fit your organization and people even better to boost productivity and user satisfaction.

14:30–15:15
A&D

IFS is regarded a critical business system by many A&D companies and seen as a key differentiator in their bids for new service and support contracts. Join us to discover how working with IFS experts during your sales process can help increase your success rate.

ECI

Whether you produce products or realize assets, the pace of change is relentless. But keeping up with evolving business environments - from individualization to selling outcomes, or the impact of digital transformation - doesn't need to be daunting. Let us show you how our comprehensive project suite can help you makes sense of today and support your growth toward a successful tomorrow.

Manufacturing

Process Manufacturing, Product Estimate Management and Project Deliverables are examples of major investment areas in IFS Applications 10. Hundreds of customers have already decided to upgrade to benefit from technical and functional advancements. This session will cover the top ten advantages of IFS Applications 10 and which benefits it brings.

Platform – Track 1

IFS Applications 10 comes with new highly productive options to build extensions and add-ons. In this session we will discuss when to use which approach and also show how you extend on the outside using the new REST-full oData APIs, and how fast and easy it is to extend on the inside using our Layered Application Architecture (LAA) and declarative development.

Platform – Track 2

Close collaboration with our customers has always been one of the cornerstones of our business. Join us to discover how customer feedback and insights helped us build a winning solution for employee self-service in IFS HCM.

Operational Excellence

The primary objective of every IFS customer is to realize value from their software investment as soon as possible, whether they are working with an IFS partner or making use of IFS Consulting. As such, IFS Consulting have been investing in the creation of tools and methodologies that not only safeguard implementation projects, but create a solid foundation for increased value creation beyond the initial deployment.

15:15–16:00
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

How Project Resource Management can help a service company to get control of their projects and service streams

15:35-15:50

Agility Theatre 2

End User Insight into the new IFS Applications Aurena User Experience

15:35-15:50

16:00-16:45
EUR & ECI

From production lines and batch processing to field maintenance for fluid distribution - our new Task functionality can be used across the entire asset landscape. Join us to see how task templates can apply to multiple sites to become the backbone of a PM work order. Learn how links can be set up between equipment objects and task templates to create automated PM Programs for an object.

Manufacturing

In recent years, IFS has introduced a number of smart visual tools to support the production planner. In this session, a case study will show how these capabilities come together in a solution that puts the planner in charge of informed decision making.

Service Industries

Join us to explore how leading service organizations are using IFS solutions to embrace the experience economy. From increasing customer expectations, the talent gap, and competing business objectives to the need to more effectively utilize data - our panel consisting of IFS FSM and PSO customers and industry experts will discuss the most challenging aspects of service today. Real-world perspectives shared in this session will give you valuable insight to put to use in your own business.

Platform – Track 2

Join for a walkthrough in IFS Financials processes like Invoice Workflow, Payment handling, Accounting analysis etc. Experience them in the new client platform IFS Aurena and how they work in practice. Listen to the story of how the collaboration with one of our customer’s made sure that 1+1=3 when forming today’s processes into a whole new user experience by tomorrow.

Operational Excellence

Every ERP upgrade can seem daunting. Let Enterprise Consulting show you how to assess and prioritize your specific needs, select your team, and understand the need for strong project and change management. We’ll take you through our proven upgrade process and methodology from initial assessment to go-live. Learn how to receive the most value for your organization and “Win” your IFS Upgrade!

17:00-17:45
A&D

Over time, IFS products accumulate a wealth of technical information about an aircraft operator's fleet. Join us to learn how to put the data to work and explore how IFS Maintenix Aviation Analytics can help you quickly answer questions about airframe, engine and component reliability and identify trends in your fleet.

ECI

The industry needs to find a way to deliver projects faster, at a lower cost and with higher quality. There is also a serious labor shortage and productivity issue in the industry. This is driving the industry to adopt offsite, modular or pre-fabricated manufacturing principals. Less work is been done on site and the construction sites are becoming more like final assembly operations. Find out more about this trend and how IFS can help your business transition to this new business model.

Manufacturing

IFS Applications 10 includes embedded tools for Total Quality Management that become an integral part of the lean enterprise at source and in process. In this session, we'll take a closer look at how the latest enhancements help our customers achieve continuous improvement.

Service Industries

The latest generation of IFS Mobile Work Order, built on the same underlying architecture as the highly intuitive IFS Aurena, was released earlier in 2019. Join us for the latest news and hear from a customer about the value they’ve realized from using it in the field.

Platform – Track 1

Your application contains a wealth of data that can be used to drive insights and support decision making. In this session we look at the information architecture in IFS Applications. We'll discuss how the information architecture aligns with analytics solutions that look across your entire organization, and how to get data out using built-in tools like IFS Lobby or external tools like PowerBI.

Service Industries

Customer expectations have never been greater. Organizations benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment bookings to escalation via social networks – ‘always on’ is the new norm. Can you meet these demands while offering multiple contract types and variable SLA’s, and still make a profit? Learn how IFS Customer Engagement helps to deliver a superior customer experience throughout the service lifecycle, while keeping sight of your bottom line.

Operational Excellence

At the heart of any successful business collaboration is trust. Building this trust requires a shared common vision, a deep understanding of the business value being sought, and careful consideration of the risk of change. Creating a structure that enables this trust based collaboration was the driver for the IFS Six Box Model™ method. In this session, we explore how this new structure offers a simple, yet powerful, approach to a shared collaboration that reduces risk of misunderstanding, focuses delivery on achieving business objectives – all while driving towards a board level business case.

19:30

IFS Customer Appreciation Night

Wednesday October 9

8:30-10:20
Main Hall

GETTING PRACTICAL WITH INTELLIGENT AND AUTONOMOUS SOLUTIONS

How is IFS already combining advanced technologies for real customer value? Discover our work with applied innovation as we showcase uses of AI, IoT and automation that straddle the physical and software worlds.

KEYNOTE SPEAKER LEWIS PUGH

How can we make the impossible possible? Get new strength, joy and focus from legendary endurance swimmer Lewis Pugh!

KEYNOTE SPEAKER TIA-CLAIR TOOMEY

What does it take to become the Fittest Woman on Earth? Compliments of our partner WebQuarters, Tia-Clair Toomey shares how she became the 2018 Fittest Woman on Earth and 2018 Commonwealth Games gold medallist.

10:20–11:15
Exhibition

Agility Theatre (view session)

Agility Theatre

Spend 15 minutes to get valuable insight into Financials new user experience in IFS Aurena

10:40–10:55

11:15–12:00
A&D

The aftermarket provides a wealth of opportunity for A&D manufacturers. Join us to listen to case studies of A&D manufacturers using IFS to deliver best-in-class aftermarket services to their customers.

EUR

Join us to explore IFS Compatible Units functionality. With its embedded configuration engine it walks you through questions to create a quote for any project where standardized assembly makes sense, from radio towers to wind farms. It creates detailed work tasks and captures all costs on completion. From there, the equipment is ready to be set up for maintenance and service teams to take over.

Manufacturing

With its new solution for handling units and warehouse mobility, IFS Applications 10 offers unique advantages in the areas of warehousing and logistics. In this session, we'll show you how our customers use them and the value they create.

Service Industries

Have you ever wondered how embedding Remote Assistance capability within your mobile solution could empower your workforce and significantly improve productivity? Join us in this breakout session where we'll showcase some of the work undertaken by IFS Labs, our Service Management product experts and a customer in recent months for a glimpse of what is to come!

Platform – Track 1

Curious about how we're enabling intelligent and autonomous solutions through technology? Join us to find out how IFS Applications 10 puts in place the enablers for a faster pace of innovation, ubiquitous integration, IoT, and more. We'll share what we're doing around AR, AI and Automation and how this is having an impact on our solutions and customers.

Platform – Track 2

IFS CRM and SRM solutions - a perfect fit for relationship management. In this session you will hear from one of our customers using the functionality in their daily operation and the benefits they have derived from it.

Operational Excellence

Does IFS really practice what it preaches? This session will cover how IFS used its own application to perform a business and digital transformation. It covers the IFS methodology, scope tool, digital processes like e-invoicing and many others in just six months. The session covers lessons learnt; the business case and benefits achieved; demo of the new Aurena functions; and Change Management principles adopted. If you considering an upgrade sometime in the next year then this session will provide you with many valuable insights!

12:15–13:00
A&D

IFS offers independent MROs a complete solution for managing the day-to-day Airframe, component and engine shop MRO activities, alongside back office contracting, finance and HR functions. Join us to explore how our integrated solution can improve the end-to-end efficiency of your organization and help make you more competitive.

Manufacturing

With the inclusion of Sales and Operations Planning and DDMRP, IFS Applications 10 offers a highly competent set of planning capabilities. Join us in this session to discover how IFS planning strategies can be combined to drive process improvements beyond the expected.

Service Industries

How do you stay close to your customers and dealers, capitalize on new revenue streams, yet never give away free service? See how enhancements in IFS FSM 6 offer a closed loop warranty management process from submitting claims and receiving credits, to verifying coverage, initiating recovery and ensuring early detection of quality issues.

Platform – Track 1

Keeping the lights on and your business safe: Robust and secure deployment and operations

Platform – Track 2

From data capture to KPIs, budgets and forecasts to benchmarking, scenario play to informed decision making... knowing what to measure is the first step in the journey. Join us to explore how IFS Corporate Performance Solutions helps you convert your information into intelligence.

Service Industries

In this session we'll show how we’ve reimagined the experience for service companies using IFS Aurena, our latest intuitive user interface. Using IFS Aurena, we’ve reimagined a number of key interactions in the service lifecycle including contracts, request logging and resource allocation. Join us for new perspectives and inspiration that will bring true value to your implementation.

13:00-14:00
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

How ClientScript in FSM 6 will give you an evergreen service management solution

12:15–12:30

Agility Theatre 2

IFS Labs: Making your virtual assistant truly intelligent

12:35–12:50

14:00-15:00
Main Hall

IFS RUNS IFS!

Does IFS really practice what it preaches? How IFS used its own applications, methodology and tools to digitally transform—in just six months. Hear the details and benefits, including an Aurena demo!

NEW WORLD OF CSR

How can we all do more for the world we live in? Be inspired by IFS’ extensive work on Corporate Social Responsibility management.

IFS WORLD CONFERENCE 2020!

Where will IFS World Conference 2020 be held? Be there when we reveal the next exciting destination for IFS World Conference 2020.

15:00-16:00
A&D

What are the key factors for UKs largest independent aerospace and defense company when selecting IFS Applications as the platform for Digital Transformation in Defense?

EUR

With rapid implementation as a key priority, an international O&G company chose IFS Applications for their offshore drilling operations. Hear how they achieved this Go Live in record time.

ECI

Disruption is a fact of business life you face head on. But it always comes at a cost. Are you getting business value from your costing and finance teams? Or are they just a retrospective reporting function? Listen to how the IFS project suite integrates these vital functions into the business decision-making process.

Manufacturing

In IFS we take customer feedback seriously and use it as input to our roadmap. In this session we will take you through the improvements in IFS Applications developed as a result of your requests within Supply Chain and Manufacturing.

16:00–16:45
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

How to justify an upgrade by understanding the benefits and minimizing risks

16:00–16:15

Agility Theatre 2

The challenges PSA Airlines faced due to rapid growth and how IFS Maintenix was selected to help transform the business

16:00–16:15

16:45–17:30
EUR

Make it easier for your technicians to report on their work, whatever their connectivity. In connected environments like factories, IFS Tech Portals facilitates fast, intuitive reporting on time, materials and work. For field technicians with sporadic connectivity, Aurena Native collects the information until ready to sync. Join us to explore intuitive platforms to manage and report on work.

Manufacturing

Our solution for Product Estimate Management provides reliable estimates without the need for a complete engineering effort. The result? Faster, more accurate and reliable responses to business opportunities. In this session we'll share experiences from recent implementations that show how PEM delivers real competitive advantage in complex sales efforts.

Service Industries

Service is transforming with customers focused on the outcome rather than the product. This presents a number of challenges and opportunities such as predictive service which is moving the industry away from simple equipment repair to intelligent uptime. Much of the transformation is driven by technology like IoT, Augmented and Mixed Reality, Process Automation, Artificial Intelligence and Machine Learning. Join us to explore what this means for you, and how our solutions are evolving to help you take advantage of the opportunities ahead.

Platform - Track 1

There is no one-size-fits-all when it comes to cloud and the journey to the virtualized business looks different for every organization. The aim of this session is to inspire cloud thinking within your organization and guide your team on the path to readiness – on your business’s own terms. We will also reveal the future of cloud and how we support our customers’ businesses every step of the way.

Platform - Track 2

IFS Applications offers extensive capabilities for financial planning, consolidation, reporting and analysis. Join us for insights into how to manage and monitor your financial performance, prepare plans and targets and compare outcome with the targets or updated plans on company level as well as consolidated group level.

Operational Excellence

Global Support for your success: Services available for you and the new IFS Community and Heroes initiative

Thursday October 10

R1

The session outlines the flexibility and power of IFS Extensibility to configure business processes without the need for modifications to the IFS Aurena client. Learn how to create custom objects like Fields, Tables, and Menus in an existing IFS Aurena page. Additionally, get to know how to create custom Pages that never existed in the application.

R2

The session outlines the overall project capabilities, benefits, the primary steps required to process a project and the most frequently used features. Learn how to create projects using user-defined WBS and manage its life cycle.

R3

The session outlines the power of IFS Lobby and how it provides Aurena users an overview of what the situation is of the business as it relates to them, to the roles they have, or to the processes. Learn how to create a new Lobby page and work with different types of Lobby elements.

R4

The session outlines the core concepts and processes of IFS Field Service Management. Learn the overall field service capabilities and benefits, the primary steps required to process a service request and the most frequently used features.

R1

The session outlines the security and profile administration for the all new Aurena experience. Learn how to manage security & user profiles and/or work with segregation of duties aligned for business processes and compliant with audit rules.

R2

The session outlines how you can have full control over your company’s documentation. Learn how to work with the document workflow, templates, versions and release management with IFS Aurena.

R3

The session outlines how IFS Business Reporter as an Excel based business reporting and planning tool, can support the generation of financial reports, and other ad-hoc reports to understand and analyze your business. Learn how to access and present IFS Application’s information Data Sources in different forms using Microsoft Excel as the reporting engine.

R4

The session outlines how the FSM application can be configured to suit your business needs along with the optional features. Learn the FSM application configuration basics and some useful optional/additional features to have full control of the application configuration.

Digital Transformation-Today

How can you go beyond project management to create and execute a winning digital transformation strategy? How can you differentiate beyond products - with robust, achievable Business Value Engineering?


Preparation for Innovation

How do you actually get started with advanced technologies such as AI and IoT? How can your business ready itself to allow intelligent and autonomous solutions to deliver future value?

Main hall sessions

Be the change

Let’s challenge the world, challenge the future and challenge our imaginations—together. 2019’s main hall content focuses on new technologies and new ways of thinking that dare to disrupt. So be inspired. Be impressed. Be in the house—as we unlock inspiration and challenge your business and technology imagination.

Main Hall Sessions

Break-out sessions

Break out of the norm

Learn from the best. Learn from the top challengers and biggest winners in your industry and technology field. Every one of our value-packed break-out sessions will tell the story of how an IFS solution or strategy raised the game, changed the rules and seized new success—and how you can too.

Break-out Sessions

Agility Theatre

Profit from performance

Pure business drama. That’s what you get with these short deep dives that shine a spotlight on an illuminating success story. Packed, punchy presentations, they deliver razor-sharp lessons you can take with you and put into practise—the moment the curtain rises.

Agility Theatre Sessions

Training Day

New skills, new success

To get more value from your IFS solution it all starts with getting to know your solution’s capabilities better. Our much-praised, ever-popular Training Day shows how. Are you ready to be challenged? We can’t wait to meet you! Book soon, places are limited and sell out quickly!

Training Day Sessions

The 13th Annual WorkWave User Conference

We’re delighted that in 2019 the IFS World Conference combines with the 13th Annual WorkWave User Conference—totally dedicated to helping WorkWave users adopt and profit from new technologies and methods. With its own dedicated break-out sessions, the WorkWave User Conference offers 30+ training sessions and industry tracks in pest control, field service, routing, and general business management.

More information

Day-by-day overview

Monday October 7
Pre-conference day
Tuesday October 8
Conference Day
Wednesday October 9
Conference Day
Thursday October 10
Learning Day
IFS Partner Network Summit & Partner of the Year Awards IFS World Conference 2019 IFS World Conference 2019 IFS Learning Innovation in Action sessions & IFS Training Day
Welcome Dinner IFS Customer Appreciation Night    

Register Now

Agenda