Conference Agenda

IFS World Conference 2019 continues where we left off last year in Atlanta—putting our customers firmly in the center of everything we and our partners do. This is just an overview. If you’ve been to an IFS World Conference before you’ll know it’s packed with news and useful tips & tricks. If you’re a first-time attendee, then you’re in for something really special!

Pre-Conference: October 7th

09:00 - 14:30

Partner Summit

18:30 - 21:30

Welcome Dinner

Tuesday October 8

09:00–10:20
Main Hall

OUR FUTURE—AND YOURS!

How can we all do smarter, better business in 2019? IFS CEO Darren Roos looks ahead to hot new challenges—and opportunities.

THE LEADERS WHO DARE TO DISRUPT

What drives those CEOs who fully embrace Digital Disruption? Hear powerhouse success stories from our panel of business leaders.

10:30–10:50
Main Hall

Coffee & Networking in the Exhibition

10:50–12:00
Main Hall

KEYNOTE SPEAKER TONY HAWK

How did an extreme sports legend make the leap to global entrepreneur? He's here! Tony Hawk, the planet's most recognized action-sports figure, reveals all.

FOCUSED FUTURE INNOVATION

Which solutions will be driving your business in the near future? IFS Chief Product Officer Christian Pedersen explores the path to enterprise solutions that are increasingly intelligent and autonomous, yet pragmatic and focused.

12:00–13:30
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

13:30-14:15
A&D

Flying the electric aircraft, operating 100% on sustainable energy – US operator Cape Air is doing it all. CEO Dan Wolf and the Senior Vice President Jim Goddard are on a mission to redefine the economics in commercial aviation.

EUR & ECI

The need to build intelligent assets with a low asset lifecycle cost is accelerating at an alarming pace. Whether you're an asset owner, an engineering or construction company, or responsible for operating and maintaining the asset, there's growing pressure to challenge and change the way you work. Join our industry experts to hear about their experiences and vision for the future.

Manufacturing

Trends like automation, legislation and sustainability present both challenges and opportunities. Our Global Industry Directors will discuss current and emerging trends in the Manufacturing industry and how our customers are addressing them. Join our session to find out how you can use IFS Technology to leverage the latest trends to disrupt your market.

Service Industries

Join us for the latest news about IFS Field Service Management 6. In this session we'll discuss developments in Planning and Scheduling Optimization, along with valuable insight into real-life use and experiences from a customer.

Platform

IFS Aurena is our new, engaging, state-of-the-art user experience for IFS Applications. In this session we'll introduce IFS Aurena, demonstrate its consumer-first design principles, and share some insider tips. We'll also show how the built-in Page Designer is used to tailor the experience to fit your organization and people even better to boost productivity and user satisfaction.

Platform

In this session we'll show how we’ve reimagined the experience for service companies using IFS Aurena, our latest intuitive user interface. Using IFS Aurena, we’ve reimagined a number of key interactions in the service lifecycle including contracts, request logging and resource allocation. Join us for new perspectives and inspiration that will bring true value to your implementation.

14:30–15:15
A&D

IFS can help you benefit and grow business by embracing the defense industry’s requirement through Life Support Offerings. IFS is regarded a critical business system by many A&D companies and seen as a key differentiator in their bids for new service and support contracts. Join us to discover how working with IFS experts during your sales process can help increase your success rate.

EUR

Established in 1979, APPLY is a supplier of turnkey projects for maintenance, modifications and support to the oil & gas offshore market covering full project & asset lifecycle support. Having been an active contributor in the cyclic O&G industry for over 40 years, APPLY understands the importance of working smarter and more efficient, in ensuring its competitiveness. This presentation will focus on how implementing IFS and upgrading to Applications 10 places APPLY in the front in the efficiency race

ECI

Whether you produce products or realize assets, the pace of change is relentless. But keeping up with evolving business environments - from individualization to selling outcomes, or the impact of digital transformation - doesn't need to be daunting. Let us show you how our comprehensive project suite can help you makes sense of today and support your growth toward a successful tomorrow.

Manufacturing

Process Manufacturing, Product Estimate Management and Project Deliverables are examples of major investment areas in IFS Applications 10. Hundreds of customers have already decided to upgrade to benefit from technical and functional advancements. This session will cover the top ten advantages of IFS Applications 10 and which benefits it brings.

Service Industries

The pace of innovation and disruptive change is evident all around us. Your customers’ expectations are higher than ever! How can you ensure the first-time fix, avoid overstocking your van and your warehouses with extra parts, and proactively monitor equipment performance? Join this session to explore these exciting cutting-edge service technologies.

Platform

IFS Applications 10 comes with new highly productive options to build extensions and add-ons. In this session we will discuss when to use which approach and also show how you extend on the outside using the new RESTful oData APIs, and how fast and easy it is to extend on the inside using our Layered Application Architecture (LAA) and declarative development.

Platform

Close collaboration with our customers has always been one of the cornerstones of our business. Join us to discover how customer feedback and insights helped us build a winning solution for employee self-service in IFS HCM.

Operational Excellence

Whether its market differentiation, return on investment or reliable support when it matters most, we are here to make you successful with IFS. Join this session to find out how our the IFS service, support and success offerings are evolving to deliver what you need, when you need it.

15:15–15:45
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

Let’s talk about Customer Success

Customer Success – is it just a buzz-word? We won’t settle for meaningless messaging and you shouldn’t either. Join us to find out the true story behind how IFS is investing in supporting the success of all Customers.

15:30-15:45

Agility Theatre 2

How to make your End Users Happy! Insights into the new IFS Aurena User Experience

Discover toasts, timelines, interactive links, sliders, assistants and many other new things. Visualise the new IFS User Experience in just 15 minutes - be enlightened.

15:30-15:45

16:00-16:45
A&D

Find out more about WIA’s highly commended practices and methodologies that help manage your IFS software on an effective budget. WIA’s “OneTeam” solution helps businesses support their IFS needs while cultivating internal teams’ skills. Learn how WIA can help you successfully expand your teams cost-effectively while providing your users a unified experience

EUR & ECI

From production lines and batch processing to field maintenance for fluid distribution - our new Task functionality can be used across the entire asset landscape. Join us to see how task templates can apply to multiple sites to become the backbone of a PM work order. Learn how links can be set up between equipment objects and task templates to create automated PM Programs for an object.

Manufacturing

In recent years, IFS has introduced a number of smart visual tools to support the production planner. In this session, a case study will show how these capabilities come together in a solution that puts the planner in charge of informed decision making.

Service Industries

Join us to explore how leading service organizations are using IFS solutions to embrace the experience economy. From increasing customer expectations, the talent gap, and competing business objectives to the need to more effectively utilize data - our panel consisting of IFS FSM and PSO customers and industry experts will discuss the most challenging aspects of service today. Real-world perspectives shared in this session will give you valuable insight to put to use in your own business.

Platform

The Connected Worker highlights how digital innovation improves safety and operational performance. When equipped with real-time, context-specific and actionable information, the Connected Worker proves to be a great asset. Join us for this dynamic session to gain actionable insights from TCS and IFS on how the Connected Worker can provide increased productivity and enhanced customer experience.

Platform

Join for a walkthrough in IFS Financials processes like Invoice Workflow, Payment handling, Accounting analysis etc. Experience them in the new client platform IFS Aurena and how they work in practice. Listen to the story of how the collaboration with one of our customer’s made sure that 1+1=3 when forming today’s processes into a whole new user experience by tomorrow.

Operational Excellence

Every ERP upgrade can seem daunting. Let Enterprise Consulting show you how to assess and prioritize your specific needs, select your team, and understand the need for strong project and change management. We’ll take you through our proven upgrade process and methodology from initial assessment to go-live. Learn how to receive the most value for your organization and “Win” your IFS Upgrade!

17:00-17:45
A&D

IFS provides independent MROs and MRO strategic suppliers with a complete solution for managing their day-to-day Airframe, component and engine shop MRO activities, alongside back office contracting, finance and HR functions. Join us to explore how our integrated solutions can help improve your overall TAT and efficiency of your processes

EUR

Considering IFS Applications 10? Then do not miss this important Breakout Session. Learn valuable insights and lessons for a successful go-live of IFS Applications 10 from customers Al Rabie Saudi Foods, the first and largest IFS Applications 10 customer in Saudi Arabia and GA Telesis the worlds first IFS Applications 10 CAMRO MRO IFS Customer.

ECI

The industry needs to find a way to deliver projects faster, at a lower cost and with higher quality. There is also a serious labor shortage and productivity issue in the industry. This is driving the industry to adopt offsite, modular or pre-fabricated manufacturing principals. Less work is been done on site and the construction sites are becoming more like final assembly operations. Find out more about this trend and how IFS can help your business transition to this new business model.

Manufacturing

IFS Applications 10 includes embedded tools for Total Quality Management that become an integral part of the lean enterprise at source and in process. In this session, we'll take a closer look at how the latest enhancements help our customers achieve continuous improvement.

Service Industries

The latest generation of IFS Mobile Work Order, built on the same underlying architecture as the highly intuitive IFS Aurena, was released earlier in 2019. Join us for the latest news and hear from a customer about the value they’ve realized from using it in the field.

Platform

Your application contains a wealth of data that can be used to drive insights and support decision making. In this session we look at the information architecture in IFS Applications. We'll discuss how the information architecture aligns with analytics solutions that look across your entire organization, and how to get data out using built-in tools like IFS Lobby or external tools like PowerBI.

Platform

Customer expectations have never been greater. Organizations benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment bookings to escalation via social networks – ‘always on’ is the new norm. Can you meet these demands while offering multiple contract types and variable SLA’s, and still make a profit? Learn how IFS Customer Engagement helps to deliver a superior customer experience throughout the service lifecycle, while keeping sight of your bottom line.

Operational Excellence

Success is not a standardised measure. Whether its market differentiation, return on investment or reliable support when it matters most, challengers deserve choice. Join this session to find out how IFS Support is evolving to deliver success where you need it, when you need it.

19:30

IFS Customer Appreciation Night

Wednesday October 9

8:30-10:20
Main Hall

10:20–11:15
Exhibition

Agility Theatre (view session)

Agility Theatre

Effortless self-service with IFS Human Capital Management

A day of life assisted with IFS HCM solutions for time registration, expenses, authorization etc. A brief look at how you can get your self-service tasks done at ease, that could save you some time each day.

10:40–10:55

Agility Theatre 2

PerCredo: Value Engineering Cyber Security Into Logistics

Supply chains are the emerging target of cyber attacks. As managers in this complex environment you are now in the front line of cyber security. In this Agility session, we will demystify the emerging discipline of cyber logistics and will help you understand why your operational knowledge is needed by security teams to help assure the mission. We will challenge you to leverage IFS Applications to improve security, and will introduce our unique IFS-based solution that will help you do it.

10:40–10:55

11:15–12:00
A&D

AECOM Management Services recently migrated from multiple, disparate systems to IFS for supply chain solutions. Listen to how IFS enhances AECOM’s supply chain performance and increases competitiveness for future U.S. government contract proposals.

EUR

Join us to explore IFS Compatible Units functionality. With its embedded configuration engine it walks you through questions to create a quote for any project where standardized assembly makes sense, from radio towers to wind farms. It creates detailed work tasks and captures all costs on completion. From there, the equipment is ready to be set up for maintenance and service teams to take over.

ECI

Secure, reliable and efficient ecosystem integration is the key for successful digital transformation. Join us to discuss challenges and solutions for end-to-end integration with internal dataflows and external entities, such as trading partners, applications, suppliers and customers. Introducing Astra Relier–the only Cloud-based Ecosystem Integration and EDI Platform for IFS enterprise customers.

Manufacturing

With its new solution for handling units and warehouse mobility, IFS Applications 10 offers unique advantages in the areas of warehousing and logistics. In this session, we'll show you how our customers use them and the value they create.

Service Industries

Have you ever wondered how embedding Remote Assistance capability within your mobile solution could empower your workforce and significantly improve productivity? Join us in this breakout session where we'll showcase some of the work undertaken by IFS Labs, our Service Management product experts and a customer in recent months for a glimpse of what is to come!

Platform

There is no one-size-fits-all when it comes to cloud and the journey to the virtualized business looks different for every organization. The aim of this session is to inspire cloud thinking within your organization and guide your team on the path to readiness – on your business’s own terms. We will also reveal the future of cloud and how we support our customers’ businesses every step of the way.

Platform

IFS CRM and SRM solutions - a perfect fit for relationship management. In this session you will hear from one of our customers using the functionality in their daily operation and the benefits they have derived from it.

Platform

Best practices for digitization of your P2P process, emphases on Accounts Payable. Learn how to ensure your business and IT teams have a solid foundation for connectivity and electronic document exchange with your business partners. Realize the full potential of IFS Applications with accurate data and improved visibility The future is now Let's make your vision for digital transformation a reality.

12:15–13:00
A&D

If you haven't yet explored all that the IFS Maintenix v8.3 platform has to offer, then this is the session for you. Join us and learn about the new features that can help you streamline critical processes and enhance the productivity of your organization.

A&D

Hear how the FAA leverages IFS in managing the supply chain for National Airways System equipment, including 40,000 ground based radars.

Manufacturing

With the inclusion of Sales and Operations Planning and DDMRP, IFS Applications 10 offers a highly competent set of planning capabilities. Join us in this session to discover how IFS planning strategies can be combined to drive process improvements beyond the expected.

Service Industries

How do you stay close to your customers and dealers, capitalize on new revenue streams, yet never give away free service? See how enhancements in IFS FSM 6 offer a closed loop warranty management process from submitting claims and receiving credits, to verifying coverage, initiating recovery and ensuring early detection of quality issues.

Platform

As applications become increasingly connected to people and things, having secure and robust deployments is paramount. In this session we'll discuss considerations and security features that can help you when you make IFS Applications accessible from the public Internet, as well as the deployment architecture direction we're taking for the future.

Platform

From data capture to KPIs, budgets and forecasts to benchmarking, scenario play to informed decision making... knowing what to measure is the first step in the journey. Join us to explore how IFS Corporate Performance Solutions helps you convert your information into intelligence.

Service Industries

A digital transformational journey offers new opportunities to reimagine customer experience, safety regulations and third-party integration. Building on the IFS platform, telecom companies can be more intelligent, automated and agile to address their service management’s efficiencies. Gain insight into how best to leverage emerging technologies as you transform your field services.

Operational Excellence

Take a centralized data view of your factory and use technologies like AI and IOT to automate and connect machines and people to increase output, quality, and consistency. In this session, IFS Partners Eqeep and Novacura will share their experience on how to get started in building a Smart Factory and realize the cost saving and performance benefits it promises

13:00-14:00
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

Meet the IFS Challenger Champions

Hear from three IFS customers who have been named Challenger Champions due to their way of working with continuous improvement using IFS solutions

13:15–13:30

Tailoring IFS new User Experience Aurena to fit your business needs

See how you can use the built-in Page Designer to tailor the IFS Aurena User experience to fit your organization and people to boost productivity and user satisfaction

13:35–13:50

Agility Theatre 2

Astra: Intelligent Process Automation–Making the Complex Simple

Astra and its OCR partner Artsyl, will discuss how to successfully challenge current day limitations of complex document-based business processes, which precedes and delays data utilization. Making the complex simple, Intelligent Process Automation provides rapid implementations achieving greater data entry accuracy, process transparency, productivity and overall operational cost savings.

13:15–13:30

How to be an IFS Hero

IFS Heroes is a network with a shared purpose; to derive greater value from partnerships around IFS. Whether you join to share or consume knowledge, the peer-to-peer basis of the conversation centres you with like-minded people, and experts who understand your trials and tribulations. Join us to find out why this is a community worth your time.

13:35–13:50

14:00-15:00
Main Hall

15:30-16:15
A&D

The IFS Maintenix community operates a large percentage of the global fleet of Rolls Royce gas turbine engines. Clean and reliable in service operational data for those engines are captured through the use of IFS Maintenix in installations around the world. Hear how IFS and Rolls Royce are working together to aggregate that data and put it to work in not only increasing the on wing time of these engines, but also improving responsiveness to the needs of Rolls Royce customers.

EUR

APM Terminals are one of the worlds most comprehensive port and integrated inland service networks, employing a team of 22000 industry professionals they need to operate reliable ports with high levels of productivity to ensure their customers’ expectations are exceeded. Hear how their upgrade to APPS10 is helping them on their business transformation journey, helping them to innovate and stay ahead of the competition.

ECI

Disruption is a fact of business life you face head on. But it always comes at a cost. Are you getting business value from your costing and finance teams? Or are they just a retrospective reporting function? Listen to how the IFS project suite integrates these vital functions into the business decision-making process.

Manufacturing

In IFS we take customer feedback seriously and use it as input to our roadmap. In this session we will take you through the improvements in IFS Applications developed as a result of your requests within Supply Chain and Manufacturing.

Service Industries

How do you select a new service system and thereafter plan for it’s rollout and adoption? Once implemented, what types of benefits can you expect and in particular how do you tap into the burgeoning world of the contingent workforce? Hear from two strategic clients in the form of Smart Care who recently chose IFS FSM (integrated with IFS Applications) and Reliance Comfort who will showcase powerful results gained from the combination of IFS FSM and IFS PSO.

Platform

IFS runs IFS - in just 6 months IFS implemented a company-wide transformation onto the evergreen IFS Applications.Does IFS really practice what it preaches? This session will cover how IFS used its own application to perform a business and digital transformation. It covers the IFS methodology, scope tool, digital processes like e-invoicing and many others in just six months. The session covers lessons learnt; the business case and benefits achieved; demo of the new Aurena functions; and Change Management principles adopted. If you considering an upgrade sometime in the next year then this session will provide you with many valuable insights!

Platform

Meet our customer Jotun and listen to their story of going global with IFS and how they will benefit from using embedded CRM on IFS Applications 10 Aurena, a user experience designed for the salesforce!

Operational Excellence

Experience an IFS Customer Panel discuss the ClickLearn functionalities that have made the biggest contribution to their success with their IFS Solution, and see Michael Olsen, ClickLearn CTO, demonstrate them. The Customer Panel includes Allan Lackas, Director of Business Transformation at Cleaver-Brooks, Gary Tai, Manager, ERP at Linamar, Paul Pierroz, SVP of Business Services and HR at Shawcor.

Platform 1

Gain an insight into the performance and reliability of your assets, collect data faster and more efficiently to enable you to make better and quicker decisions. In this session, IFS Partners Bearing Point and Canyon TECH will share their thoughts and experiences in helping manufacturers implement IOT and the challenges that need to be overcome to achieve optimal business performance.

16:15–17:00
Exhibition

Agility Theatre 1 & Agility Theatre 2 (view sessions)

Agility Theatre 1

How ClientScript in FSM 6 will give you an evergreen service management solution

One of the biggest configurability enhancements in FSM6 is our expanded library of ClientScript functions to control even the most complex UI behaviour. By adding this capability to our configuration toolset, we'll help you eradicate modifications and run an evergreen, always up-to-date application.

16:30–16:45

Agility Theatre 2

Get valuable insight into Financials new user experience in IFS Aurena

Experience how easy it can be to get the right view of your business status at a single glance.

16:30–16:45

17:00–17:45
A&D

In this session Marshall Aerospace and Defense will talk about their need for a modern ERP system to support their global business and how IFS Applications can be used as the business platform for supporting complex projects for customers.

EUR

Next Generation of Work Order Reporting-Tech Portals and Mobile WO on Aurena Native for Direct and Sub-Contract Management: Make it easier for your technicians to report on their work, whatever their connectivity. In connected environments like factories, IFS Tech Portals facilitates fast, intuitive reporting on time, materials and work. For field technicians with sporadic connectivity, Aurena Native collects the information until ready to sync. Join us to explore intuitive platforms to manage and report on work.

ECI

International manufacturer Habia Cable are using IFS Lobbies to enable real-time visibility of their business. Join this session where the CEO of the company, Carl Modigh, will show how the lobby concept is used to put each department, location and user in charge of decision making, business priorities and planning.

Manufacturing

Our solution for Product Estimate Management provides reliable estimates without the need for a complete engineering effort. The result? Faster, more accurate and reliable responses to business opportunities. In this session we'll share experiences from recent implementations that show how PEM delivers real competitive advantage in complex sales efforts.

Service Industries

Service is transforming with customers focused on the outcome rather than the product. This presents a number of challenges and opportunities such as predictive service which is moving the industry away from simple equipment repair to intelligent uptime. Much of the transformation is driven by technology like IoT, Augmented and Mixed Reality, Process Automation, Artificial Intelligence and Machine Learning. Join us to explore what this means for you, and how our solutions are evolving to help you take advantage of the opportunities ahead.

Platform

Curious about how artificial intelligence can help your business? Join us to find out how the AI powered chat bots can help your people get things done, and how machine learning can help automate and optimize your business.

Platform

IFS Applications offers extensive capabilities for financial planning, consolidation, reporting and analysis. Join us for insights into how to manage and monitor your financial performance, prepare plans and targets and compare outcome with the targets or updated plans on company level as well as consolidated group level.

Operational Excellence

At the heart of any successful business collaboration is trust. Building this trust requires a shared common vision, a deep understanding of the business value being sought, and careful consideration of the risk of change. Creating a structure that enables this trust based collaboration was the driver for the IFS Six Box Model™ method. In this session, we explore how this new structure offers a simple, yet powerful, approach to a shared collaboration that reduces risk of misunderstanding, focuses delivery on achieving business objectives – all while driving towards a board level business case.

Manufacturing

Driving efficiencies throughout the supply chain is a critical factor for growth and increased profitability in today’s competitive manufacturing landscape. In this session, IFS Partners Cedar Bay and DSI will share their thoughts, experiences and the challenges they have overcome in helping organizations successfully optimize their processes.

Thursday October 10

R1

The session outlines the flexibility and power of IFS Extensibility to configure business processes without the need for modifications to the IFS Aurena client. Learn how to create custom objects like Fields, Tables, and Menus in an existing IFS Aurena page. Additionally, get to know how to create custom Pages that never existed in the application.

R2

The session outlines the overall project capabilities, benefits, the primary steps required to process a project and the most frequently used features. Learn how to create projects using user-defined WBS and manage its life cycle.

R3

The session outlines the power of IFS Lobby and how it provides Aurena users an overview of what the situation is of the business as it relates to them, to the roles they have, or to the processes. Learn how to create a new Lobby page and work with different types of Lobby elements.

R4

The session outlines the core concepts and processes of IFS Field Service Management. Learn the overall field service capabilities and benefits, the primary steps required to process a service request and the most frequently used features.

R1

The session outlines the security and profile administration for the all new Aurena experience. Learn how to manage security & user profiles and/or work with segregation of duties aligned for business processes and compliant with audit rules.

R2

The session outlines how you can have full control over your company’s documentation. Learn how to work with the document workflow, templates, versions and release management with IFS Aurena.

R3

The session outlines how IFS Business Reporter as an Excel based business reporting and planning tool, can support the generation of financial reports, and other ad-hoc reports to understand and analyze your business. Learn how to access and present IFS Application’s information Data Sources in different forms using Microsoft Excel as the reporting engine.

R4

The session outlines how the FSM application can be configured to suit your business needs along with the optional features. Learn the FSM application configuration basics and some useful optional/additional features to have full control of the application configuration.

Digital Transformation using Business Value Engineering and human behavioural psychology

How can you go beyond project management to create and execute a winning digital transformation strategy? How can you differentiate beyond products - with robust, achievable Business Value Engineering? Hear from a world leading behavioural psychologist and a 20 year veteran practitioner of Business Value Engineering in a thought provoking session that just might challenge your thinking!


Preparation for Innovation

How do you actually get started with advanced technologies such as AI and IoT? How can your business ready itself to allow intelligent and autonomous solutions to deliver future value?

Agenda