Monday, September 22, 2014

Pindan Asset Management selects IFS to drive 20% improvement in field service resourcing

IFS, the global enterprise applications company, announces that Pindan Asset Management, a new division of Pindan, one of the leading property and construction companies in Western Australia, is implementing IFS Applications™ as a mobile-enabled Service Management, Asset Management and Enterprise Resource Planning solution.

  • Tight integration with customer systems for real-time visibility of work order status
  • IFS working in close partnership with Pindan to deliver a solution in three months

IFS and Pindan Asset Management are working in close partnership to achieve a three month delivery deadline for a mobile-enabled enterprise solution supporting a new Department of Housing asset management contract covering two of 11 WA regions. Delivery includes tight integration with the Department using Web services and XML for property information exchange, real-time visibility of work order status and automated invoicing.

Pindan Asset Management will also use IFS Applications to more efficiently manage its parent company’s asset portfolio, including residential and commercial properties as well as vehicles, plant and equipment. Efficiencies will come from applying the new mobile-enabled Service Management and Asset Management systems to replace existing manual processes within Pindan. IFS Applications will also provide Enterprise Resource Planning functions for the new division including Financials, Human Resources, Inventory and Procurement.

“IFS Applications’ ability to send work orders directly to a mobile device to keep our people working in the field is a big asset. We have already seen how we can achieve a 20% improvement in field service resource utilisation compared with other contractors,” said Stephen Arndt, General Manager for Pindan Asset Management. “We will also use IFS to develop mobile inventory profiles for each particular area and fit out our vehicles so staff have the right parts at all times and don’t have to return to a branch office.”

Pindan Asset Management selected IFS ahead of competing vendors because of its rich mobile Service Management functionality, support for the ISO 55000 Asset Management standard, Windows mobile device support in line with Pindan’s corporate standard, proven ability to implement solutions to tight deadlines, and willingness to work in partnership with Pindan and its clients.

“Because our workforce may not always be in mobile range we needed a robust offline capability that worked well on a mobile device,” said Margaret Gauntlett, Business Systems Analyst for Pindan Asset Management. “We also wanted to work with a vendor, rather than a third party, that could implement a solution quickly and efficiently. IFS had a Perth office, its own in-house integration team, and could demonstrate similar integrations with other customers. That gave us the confidence they could meet our requirements in a short space of time.”

“We are delighted to be working with Pindan Asset Management to implement a mobile-enabled Service Management solution and support their certification to the ISO 55000 Asset Management Standard,” said Rob Stummer, Managing Director at IFS Australia and New Zealand. “We are confident that the company will quickly earn a reputation as one of the leading exponents of best practice in its field.”

About Pindan

Established in 1977, Pindan has prospered as one of the leading property and construction companies in Western Australia. Pindan delivers a comprehensive range of property and building services including: land acquisition, capital raising, design and construction, development management, and project marketing and sales across multiple sectors.

Headquartered in Perth, Pindan employs approximately 400 full-time staff with additional office locations in the Perth metropolitan region, the South West, and the Pilbara and Mid West regions of Western Australia as well as offices in Queensland and the Northern Territory.

Among its accolades, Pindan is recognised as one of Western Australia’s largest privately owned and operated commercial construction companies and one of Australia’s largest residential and multi-unit builders. For more information please visit:

About IFS

IFS™ is a globally recognised leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries. For more information visit:

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Contact Information

Marnie Lightbound

Phone: 61 3 9810 1100

Contact Marnie Lightbound