Tuesday, July 03, 2018
Leading electrical infrastructure contractor Nettpartner selects IFS Field Service Management
IFS solution to empower technicians to increase first-time fix rates (FTFR) and reduce travel and preparation time
IFS, the global enterprise applications company, announces that Nettpartner, Norway’s leading expert in electrical infrastructure services related to distribution grids, regional grids and overhead contact line systems for rail, has chosen to deploy IFS Field Service Management™ (FSM).
Nettpartner is a leading contractor in the electrical infrastructure sector, providing best-in-class project management, construction and maintenance services. The company has recently delivered a number of high-profiled projects such as Zephyr, the largest wind power plant in the country, and the installation of Europe’s biggest charging station, on behalf of Tesla.
To expand its leading position by empowering its field service staff with state-of-the-art tools, Nettpartner chose IFS FSM as its central service management platform.
“We have experienced tremendous growth since the start in 2006, which has created the need for more robust tools to ensure profitability and customer satisfaction,” said Arild Borgersen, CEO of Nettpartner, “Today, digital tools are just as important as the wrench in your pocket and provide the ability to optimize, predict and assist our field technicians’ workflows, IFS Field Service Management will help us ensure they can achieve the desired result on the first attempt. This will, in turn, enable technicians to carry out more assignments with more precision, leaving the customer more satisfied.”
IFS Field Service Management is a world-class solution that will support Nettpartner with the following capabilities:
- Resource management of personnel and equipment
- New mobile client
- Improved handling of large assets
- Booking contractors
Elni Kullmer, Head of IFS in Scandinavia, added, “We are happy that Nettpartner has chosen our solution to assist them in some of the most important infrastructure projects in the country. Our market-leading field service management solution supports a multitude of different customers all over the world, making it the go-to solution for companies with complex needs. We look forward to working with Nettpartner to make sure the company continues to deliver excellent customer service.”
Learn more about how IFS supports service organizations: www.ifsworld.com/corp/industries/service/.
Nettpartner builds, operates and maintains infrastructure for energy supply, broadband and railway. Established in 2006, the company including all subsidiaries now have approximately 500 employees with a yearly revenue of 1 Billion NOK. The company’s headquarters are located outside Oslo with branch offices all over Norway. http://nettpartner.no/
IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com
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