Contract Administration improves customer experience with IFS Applications
Contract Administration, a Polish-based company specializing in the outsourcing of HR and payroll administration, wanted to provide a better experience for its 500+ clients in the manufacturing, finance and service industries. The company also wanted to regain control over its processes so that it was agile enough to adjust its services to the diversified requirements of its clients.
Using IFS Applications to streamline its customer service processes, Contract Administration has achieved its goals. The company has also experienced:
- Greater work efficiency
- The ability to provide advanced services
- Lower system maintenance costs
File Information: Case Study, pdf 0.2 MB