FULL SERVICE LIFECYCLE MANAGEMENT

Field service manintenance

IFS Service Management is a full-service lifecycle management software for every service organization. Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you. This is also available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses or directly with consumers.

Hear from some of our customers

Find out how these serviced-based companies, like Cubic Transportation Systems and Sysmex America Inc., benefited from using end-to-end service management software by gaining significant improvements to response times for service calls, streamlined field services processes and decreased IT overhead.

IFS Service Management Customer Testimonial Videos

 

Field Service Management

Field Service Management 6

IFS Field Service Management is the most complete, connected service lifecycle management solution, with industry-leading functional breadth. Its capabilities include intelligent planning and scheduling optimization, mobile field service, reverse logistics, depot repair and warranty management, backed by customer and partner portals and omni-channel customer engagement and support.

Field Service Management

Planning & Scheduling Optimization

Planning and Scheduling Optimization

IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.

PLANNING & SCHEDULING

Enterprise Service Management

ESM

IFS Enterprise Service Management is a leading edge service and asset management solution that extends the IFS Applications enterprise resource planning (ERP) and enterprise asset management (EAM) platforms for complex assembly, maintenance repair and overhaul (MRO) and the servicing of heavy equipment and other capital and linear assets. It also reduces asset downtime and the overall total cost of ownership by focusing on – and optimizing – the full service and asset management lifecycle.

ENTERPRISE SERVICE MANAGEMENT

IFS Customer Engagement

IFS Customer Engagement

IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.

IFS CUSTOMER ENGAGEMENT