IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service software on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

  • Technician productivity up 40%
  • Service response times improved 15–20%
  • First-time fix rates up 10–20%
  • Asset uptime improved 10%
  • Travel and overtime costs down 15%

IFS Field Service Management – the most complete, connected Field Service

Mobile Workforce

Mobile workforce management

Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.

Mobile Field Service

Service Contact Center

To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.

Contact Center

Service Scheduling

Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.

Dynamic Scheduling

Reverse Logistics

Improve service performance, optimize inventory & logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics

Customer Engagement

Market competition is fiercer than ever, with customers ready to share their experiences across online platforms and quick to take their loyalties to new providers. Companies are under pressure to provide rapid, effective customer service across multiple channels of engagement. Without a customer-focused self-service strategy, they risk falling behind, losing customer loyalty and damaging their reputation.

IFS enables quick, easy and effective engagement with your customers through a range of cloud-based managed service capabilities focused on the next generation of customer engagement.

CUSTOMER ENGAGEMENT