IFS Field Service Management offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.
Actual customer outcomes with IFS FSM:
- 20% increase in equipment uptime
- 33% improvement in technician productivity
- 35% reduction in drive time
- 81% improvement in SLA compliance
- 300% increase in ratio of technicians to dispatchers
IFS Field Service Management – the most complete, connected Field Service
Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.
IFS Mobile Workforce Management is a leading – and world-class – solution that takes scheduling and routing to the next level by introducing optimization which transforms service delivery through increasing productivity and customer satisfaction, while reducing operating costs.
Improve service performance, optimize inventory & logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.
IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.
Achieve optimal performance while keeping costs low by balancing stock levels, locations, spare parts, service levels and more.
Create, execute, revise, monitor and administer service contracts – from initial quoting and pricing, to automatic renewal and billing.
Administer, process and track warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
Stop relying on ineffective manual tools and take control of your organization's efficiency, operational visibility and service quality.
Support your service management needs with world-class solutions that will drive increased service performance and yield greater revenue.