IFS Field Service Management offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.

Actual customer outcomes with IFS FSM:

  • 20% increase in equipment uptime
  • 33% improvement in technician productivity
  • 35% reduction in drive time
  • 81% improvement in SLA compliance
  • 300% increase in ratio of technicians to dispatchers

IFS Field Service Management – the most complete, connected Field Service

Mobile Workforce

Mobile workforce management

Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.

Mobile Field Service

Mobile Workforce Management

IFS Mobile Workforce Management is a leading – and world-class – solution that takes scheduling and routing to the next level by introducing optimization which transforms service delivery through increasing productivity and customer satisfaction, while reducing operating costs.

PLANNING & SCHEDULING

Reverse Logistics

Improve service performance, optimize inventory & logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics

IFS Customer Engagement

IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.

IFS CUSTOMER ENGAGEMENT