IFS Field Service Management offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.

Actual customer outcomes with IFS FSM:

  • 20% increase in equipment uptime
  • 33% improvement in technician productivity
  • 35% reduction in drive time
  • 81% improvement in SLA compliance
  • 300% increase in ratio of technicians to dispatchers

IFS Field Service Management – the most complete, connected Field Service

Mobile Workforce

Mobile workforce management

Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.

Mobile Field Service

Mobile Workforce Management

IFS Mobile Workforce Management is a leading – and world-class – solution that takes scheduling and routing to the next level by introducing optimization which transforms service delivery through increasing productivity and customer satisfaction, while reducing operating costs.

Workforce scheduling and planning

Reverse Logistics

Improve service performance, optimize inventory & logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics and Depot Repair