Gartner 2017 Magic Quadrant for FIELD SERVICE MANAGEMENT
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“Vendors’ positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions.”
– Gartner Magic Quadrant for Field Service Management (Sept. 2017)
Explore important strategic questions that a lot of business leaders are asking right now about digital transformation and what it really means in the latest IFS Newsletter featuring Gartner Research.
“The CCaaS market in Western Europe has matured and now offers customer service organizations a range of competitive offerings to consider as substitutes for traditional on-premises contact center infrastructure.”
– Gartner Magic Quadrant for Contact Center as a Service, Western Europe (Oct. 2017)
IFS achieved the highest score from Gartner for Complex Service and Support use cases in Gartner’s Critical Capabilities for Field Service Management. - Gartner Critical Capabilities for Field Service Management (Mar. 2018)
Judged by its support of the full range of FSM functionality, IFS FSM stands out as a complete FSM suite.
