The contact center data mashup; the true unified agent desktop

Call & contact centres today have to make use of multiple software applications, systems and databases to handle customer queries. From ERP to CRM and finance systems, agents need to navigate numerous screens while keeping customers on hold to find all the relevant data. This infographic: The Contact Centre Desktop Data Mashup, outlines the true unified agent desktop.

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The contact center data mashup

Información del archivo: Infographic,   pdf   0.4 MB

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