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Challenge expectations

for service success in High Tech

Mastering the service challenges of High-tech and office equipment organizations, whether in the home or office, offers a great deal of potential challenges for service providers. Between a diverse and inconsistent set of serviceable assets, and an ever-growing level of complexity, maximizing service efficiency and managing downtime is more important than ever. Partner this with an increasing web of security concerns, regulatory issues, and corporate policies, and resolution is almost never as easy as it should be.

To tackle these challenges, you need to find a service partner who can support the unique complexity of your service practice, IFS is independently recognized as offering the breadth and the depth to deliver a service support that meets the unique requirements of your business. With IFS FSM, we are prepared to arm you with a set of tools to not just master today’s service challenge, but challenge what tomorrow’s service success looks like.

Complete end-to-end customer engagement for Express Medicals

Customer Quote
IFS was able to demonstrate that they not only had the end-to-end customer management, scheduling and booking and field operation capabilities, but also the expertise and skills needed to apply its IFS Customer Engagement and intelligent mobile components to create a next generation customer service platform that was specific to our business.
Richard Wilcox Operations Manager, Express Medicals Ltd
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Digital transformation with field service tools

In order to achieve true digital transformation companies need to carefully evaluate how they employ field service technologies like IoT, artificial intelligence, and mobile. Download today and ensure you are selecting the appropriate field service tools for your needs. To ensure you are setting your organization up for success, take any new technology purchase and evaluate it through this lens.

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Industry-leading expertise for service providers

Service excellence for your assets, and those you manage

Office Equipment Suppliers and Manufacturers

For those companies that supply end-user equipment like copiers, fax machines, and other equipment, the dimensions of service are extremely complex, but necessary to master. To do so correctly requires an understanding of service from end-to-end, whether it comes from contractors, internally, or though self service. Moreover, organizations need the right tools that will meet those lifecycle needs without adjustment or compromise.

IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

Office Managers

Office managers have a unique challenge in that the needs of the business requires zero downtime and swift recovery when issues arise, meaning that service appointments, break-fix needs and optimizing all other business operations have become more imperative than ever. For office managers, the product is no longer the workspace alone; it’s also the experience. It’s imperative, then, to find a partner who understands the unique nature of your business, and will give you exactly what you need keep your customers happy.

With IFS, you will join the scores of other residential office management organizations who have improved oversight of the service level agreements, standardized work order processes, and increased billable hours. Further, IFS has the power to be flexible, allowing you to manage contracted and in-house staff under a single platform. Take your officemanagement needs to the next level with IFS.

Office Equipment Suppliers and Manufacturers

For those companies that supply end-user equipment like copiers, fax machines, and other equipment, the dimensions of service are extremely complex, but necessary to master. To do so correctly requires an understanding of service from end-to-end, whether it comes from contractors, internally, or though self service. Moreover, organizations need the right tools that will meet those lifecycle needs without adjustment or compromise.

IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

Office Managers

Office managers have a unique challenge in that the needs of the business requires zero downtime and swift recovery when issues arise, meaning that service appointments, break-fix needs and optimizing all other business operations have become more imperative than ever. For office managers, the product is no longer the workspace alone; it’s also the experience. It’s imperative, then, to find a partner who understands the unique nature of your business, and will give you exactly what you need keep your customers happy.

With IFS, you will join the scores of other residential office management organizations who have improved oversight of the service level agreements, standardized work order processes, and increased billable hours. Further, IFS has the power to be flexible, allowing you to manage contracted and in-house staff under a single platform. Take your officemanagement needs to the next level with IFS.