The Contact Center has been the AI proving ground for many years

This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology this includes:

  • The advancements and effects of self-service.
  • The need for automated agency transparency.
  • AI-Assisted service opportunities.
  • Improved web chat.
  • AI-Assisted email response opportunities.

 

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