Simplifying customer journeys for agents
Customer service in the contact centre doesn't often equate to customer satisfaction.
The sprawl of systems, processing tools and applications means that agents' time is taken up gathering information rather than resolving issues.
With a mission is to make customer service simple for everyone, IFS outline 5 easy to follow steps to transform agent productivity and improve customer satisfaction.
Bestandsinformatie: Infographic, pdf 0.4 MB