IFS Field Service Management offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.
Actual customer outcomes with IFS FSM:
- 20% increase in equipment uptime
- 33% improvement in technician productivity
- 35% reduction in drive time
- 81% improvement in SLA compliance
- 300% increase in ratio of technicians to dispatchers
IFS Field Service Management – the most complete, connected Field Service
Our mobile field service software provides a complete feature-rich toolkit for field engineers, enabling staff to do almost anything they need to from their mobile devices —whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site.
IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.
Optimize inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.
IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.
Achieve optimal performance while keeping costs low by balancing stock levels, locations, spare parts, service levels and more.
Create, execute, revise, monitor and administer service contracts – from initial quoting and pricing, to automatic renewal and billing.
Administer, process and track warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
Stop relying on ineffective manual tools and take control of your organization's efficiency, operational visibility and service quality.
Support your service management needs with world-class solutions that will drive increased service performance and yield greater revenue.