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Field Service Management Mobile App
To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center. IFS Field Service Management provides the most complete contact center software available today. Let us rapidly deploy IFS Field Service Management Contact Center in your customer service operation to automate the following core processes for maximum service performance: call handling, priority-based routing, issue triage and resolution, parts management, technical support escalation, dispatch scheduling, order entry and billing. The all-in-one software based solution automatically creates and assigns tasks to the right team members and can manage complex multi-day, multi-step, multi-resource projects using our powerful Schedule Board and Service Workflow engine.
Benefits
Benefits for the user
- Better customer knowledge and communication
- Embedded maps and turn-by-turn navigation
- Easy-to-use and learn (no training)
- Take Videos and Edit Pictures
- Increase productivity (more jobs, less admin)
Benefits for the business
- Increased resource accountability (GPS tracking)
- Faster service-to-invoice cycle times
- Improved compliance and standardization
- Accurate time tracking and expense reporting
- Device-agnostic (BYOD), configurable and upgradeable
- Blazing fast performance, secure and scalable
Field Service Management Resources
Field Service Management Mobile App
To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center. IFS Field Service Management provides the most complete contact center software available today. Let us rapidly deploy IFS Field Service Management Contact Center in your customer service operation to automate the following core processes for maximum service performance: call handling, priority-based routing, issue triage and resolution, parts management, technical support escalation, dispatch scheduling, order entry and billing. The all-in-one software based solution automatically creates and assigns tasks to the right team members and can manage complex multi-day, multi-step, multi-resource projects using our powerful Schedule Board and Service Workflow engine.
Benefits
Benefits for the user
- Better customer knowledge and communication
- Embedded maps and turn-by-turn navigation
- Easy-to-use and learn (no training)
- Take Videos and Edit Pictures
- Increase productivity (more jobs, less admin)
Benefits for the business
- Increased resource accountability (GPS tracking)
- Faster service-to-invoice cycle times
- Improved compliance and standardization
- Accurate time tracking and expense reporting
- Device-agnostic (BYOD), configurable and upgradeable
- Blazing fast performance, secure and scalable