Service Repair Solutions

Enterprise Service Management

Take full control of your repair and service operation with IFS Field Service Management. In order to reduce costs, shorten repair turnaround time, and increase efficiency, organizations must be able to effectively manage and track items throughout the repair process.

Do all of this, and more with our service repair software. Your business, customers, and third party repair vendors will have the ability to track items throughout the process using our secure Web portals as well as stay up-to-date with automated alerts.

IFS Field Service Management and service repair solutions provide you with 100% visibility into your service repair process. With our end-to-end service solution you will be able to improve the level and quality of service while increasing customer and technician satisfaction with optimal operational efficiency.

  • Quickly identify service return logistics, acquire authorisation and process shipments
  • Track repair tasks, turnaround, time, labour, parts and cost
  • Customers & third-party repair vendors can track items anywhere in the process using secure Web portals
  • Automated alerts to crucial events and status changes
  • Standardise each step of the repair process and measure standard hours vs. actual hours vs. billable hours
  • Delegate work efficiently based on capacity, specialization and schedule
  • Automate technicians’ workload
  • Enable technicians to troubleshoot the product, review similar cases, replace a part, log repair time, change the unit’s revision, reassign the unit to another technician, and move the unit to another inventory location

  • Take full control of your repair and service operation
  • Reduce the cost of repair
  • Shorten repair turnaround time
  • Increase operational efficiency
  • Improve the level and quality of service provided
  • Increase customer satisfaction
  • Increase technician satisfaction

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