Chief Customer Officer (CCO)
Michael Ouissi is IFS’s Chief Customer Officer (CCO), a global role that brings together all of the company’s customer-facing functions in order to deliver to each customer a globally harmonized, superior customer experience and maximum business value from their investment in IFS. As part of this customer value approach, Michael is responsible for IFS’s commercial strategy and revenue-generating activities.
Michael is a passionate advocate for customer centricity being the most important differentiator in today’s digital world. Focusing on supporting customers with effective solutions rather than specific products, he is also a believer in change and has built a reputation for enabling customers to use technology to create competitive differentiators and operational efficiencies.
Prior to joining IFS, Michael worked for more than a decade at Software AG, where he was most recently a member of the Group Executive Board responsible for Customer Engagement Excellence. Michael has also held positions as financial controller, regional and global commercial director, head of key account management, and regional managing director.
Michael holds an MBA from Manchester University and an economics degree from the University of Applied Sciences Dortmund.
Michael lives in Frankfurt, Germany with his wife and son. When not spending time with the family, he likes scuba diving and enjoys any sport that involves a ball.