Internet Support Center

Support

Name of training
How to use Internet Support Center efficiently. Kindly note that the participation is free of charge.

Description of training
You will learn how to use IFS Internet Support Center, for case handling, both internal cases and cases to IFS. During the training we will go through how to register an account for users, how to customize the portal and how to handle cases efficiently. The teacher is mixing theory with practical usage of Internet Support Center. The training material will be sent to the participants after the training.

Target group
System owners and super users.

User account
Required before the training.
Go to www.ifsworld.com/no/login/ and click on Register.

Qualifications
Basic knowledge about IFS Applications.

Length
2 hours of web based education in English.

Agenda

  • The support process of IFS
  • Register an account for users
  • Customize the portal
  • Enter cases
  • Query cases
  • Connect documents to cases
  • Query the IFS Knowledge search
  • Export to Excel
  • Handle contact information

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2017-10-19 at 2 pm. CET

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2017-11-16 at 2 pm. CET

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2017-12-14 at 2 pm. CET

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2018-01-18 at 2 pm. CET

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2018-02-09 at 2 pm. CET

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2018-03-09 at 2 pm. CET

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2018-04-13 at 2 pm. CET

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2018-05-11 at 2 pm. CET

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2018-06-14 at 2 pm. CET

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