Together Housing Group transform customer service with a multi-channel approach via the IFS Customer Engagement platform
Together Housing Group is a leading provider of quality homes in the North of England; managing an impressive portfolio of 37,000 homes and employing over 1,250 staff.
The company deployed IFS’ Customer Engagement platform so that they could provide their customers with a more efficient customer service offering.
Since implementation, they have benefited from:
- Bringing together disparate contact centers into one virtual solution
- Significant reductions in the amount of time it takes to complete a call back
- Dramatic improvements in first contact resolution with the gent desktop
Read their full story to find out how webchat, virtual agents and a unified desktop changed their business performance entirely.
File Information: Case Study, pdf 0.4 MB