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Retail Field Service

Take full advantage of the shifting expectations in retail with IFS. With powerful tools for order and parts management integrated seamlessly into your native systems, you’ll have the power you need to overcome the competition.

Retail is changing. With more choices than ever, customers are demanding standout experience from their shopping experiences, both when they purchase a product, and for the long-term. Forward-thinking retail enterprises understand that getting after-sales service right offers them an engine for new product offerings, and a way to engage with customers well beyond the sale.

With IFS, retail organizations are finding ways to break out of transactional interactions with customers, which preserving the unique needs, expectations, and brand identity that drives their core business. With FSM 6, retail organizations have all the tools that they need to build a service management strategy that complement their business without compromise.

IFS FSM enables Spencer Technologies for success

Customer Quote
Customers have a lot of trust in us being able to handle their business, and IFS FSM is at the core of our business. So in essence the partnership between us and IFS is influential.
Rudy Goedhart Director of Systems Development, Spencer Technologies
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years of industry excellence, now supported by IFS

Digital transformation with field service tools

In order to achieve true digital transformation companies need to carefully evaluate how they employ field service technologies like IoT, artificial intelligence, and mobile. Download today and ensure you are selecting the appropriate field service tools for your needs. To ensure you are setting your organization up for success, take any new technology purchase and evaluate it through this lens.

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Industry-leading expertise for service providers

Manage the servitization shift in retail

Omnichannel Retail

Multi-channel retail has changes substantially over the last decade, and with a growing push towards service operations, that change is about to become supercharged. As organizations continue to compete with the mega-retailers slowly cornering multi-channel markets, the need for new experiences, greater customer connection, and consistency across all channels is now an imperative.

With IFS, organizations are able to manage the entirety of their service, commerce, and enterprise lifecycle, all under the same roof, ensuring that operations can be started on one channel, and fulfilled on another without friction. You also have industry-leading reverse logistics capabilities built in. With IFS, you have the tools for today’s business decisions, and the scalability to prepare for tomorrow’s disruptions. With that comes an express lane to servitization, building new product categories, and the tools to turn your customers into a loyal community.

Wholesalers

Wholesalers are creating new roles and opportunities as digitalization, omni-channel and personalization blur the old lines between stores and warehouses, B2C and B2B, and retailing, wholesaling and manufacturing, not to mention the need to manage the growing necessity of servitization. With these changes comes increible opportunity, but organizations need the right tools to capitalize upon these opportunities.

With IFS, organizations are able to manage the entirety of their service, commerce, and enterprise lifecycle, all under the same roof. With IFS, you have the tools for today’s business decisions, and the scalability to prepare for tomorrow’s disruptions. With that comes an express lane to servitization, building new product categories, and turning wholesale customers into a loyal community.

Omnichannel Retail

Multi-channel retail has changes substantially over the last decade, and with a growing push towards service operations, that change is about to become supercharged. As organizations continue to compete with the mega-retailers slowly cornering multi-channel markets, the need for new experiences, greater customer connection, and consistency across all channels is now an imperative.

With IFS, organizations are able to manage the entirety of their service, commerce, and enterprise lifecycle, all under the same roof, ensuring that operations can be started on one channel, and fulfilled on another without friction. You also have industry-leading reverse logistics capabilities built in. With IFS, you have the tools for today’s business decisions, and the scalability to prepare for tomorrow’s disruptions. With that comes an express lane to servitization, building new product categories, and the tools to turn your customers into a loyal community.

Wholesalers

Wholesalers are creating new roles and opportunities as digitalization, omni-channel and personalization blur the old lines between stores and warehouses, B2C and B2B, and retailing, wholesaling and manufacturing, not to mention the need to manage the growing necessity of servitization. With these changes comes increible opportunity, but organizations need the right tools to capitalize upon these opportunities.

With IFS, organizations are able to manage the entirety of their service, commerce, and enterprise lifecycle, all under the same roof. With IFS, you have the tools for today’s business decisions, and the scalability to prepare for tomorrow’s disruptions. With that comes an express lane to servitization, building new product categories, and turning wholesale customers into a loyal community.