Faster, smarter customer service

To engage the customer in today’s digital world means creating a single, unified experience across every channel by which they choose to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex.

IFS Customer Engagement™ (CE) solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains.

A Unified Agent Desktop - the only way to deliver true omni-channel experience

Customer service CRM

Getting the best from your contact center staff means giving your agents a simple, intuitive interface, which brings together customer service CRM, complex process support, contact center channels and multiple sources of customer data.

Customer service CRM

Whitepapers in the CE sector

Download exclusive industry research reports and white papers discussing the latest technology within the contact center space.

Whitepapers

Achieving omni-channel success

A contact center leader challenged with leading the omni-channel charge? Find out what it takes to make, a successful program.

Latest blogs

Find out more about our customers

IFS works with customers globally who use our technology to better manage their customer experience and engagement journeys.

Customer Stories