IFS Field Service Management offers the most complete service lifecycle management solution, with industry-leading functional breadth to tackle the most complex emerging field service challenges.

Actual customer outcomes with IFS FSM:

  • 20% increase in equipment uptime
  • 33% improvement in technician productivity
  • 35% reduction in drive time
  • 81% improvement in SLA compliance
  • 300% increase in ratio of technicians to dispatchers

IFS Field Service Management – the most complete, connected Field Service

Mobile Field Service

Mobile workforce management

Our mobile field service software provides a complete feature-rich toolkit for field engineers, enabling staff to do almost anything they need to from their mobile devices —whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site.

Mobile Field Service

Planning & Scheduling Optimization

IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.

PLANNING & SCHEDULING

Reverse Logistics and Repair

Optimize inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.

Reverse Logistics

IFS Customer Engagement

IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.

IFS CUSTOMER ENGAGEMENT