Support Content


Help Desk

This entails the provision of first-line support in English through an agreed support center. 

Code Management

This means IFS will maintain accurate records of the as-delivered IFS core software and any subsequent fixes, improvements or updates merged with it by IFS personnel.

Preventive Maintenance

IFS deploys and manages regular updates for the purpose of streamlined improvements and fixes of the general core code line. 

Customized Support

Provides support for customizations developed, or approved, by IFS. 

Product Support

The provision of second-line support through the agreed regional service center, backed up by the global IFS network of support professionals.

IFS Support Operations

Maintenance and support is provided by IFS’s global support network backed up by regional service centers, IFS Research and Development (R&D), IFS consulting organizations and IFS partners.

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