Serco Customer story

North American service provider Serco Inc., headquartered in Reston, VA, adopted IFS EOI as its global standard for enterprise operational intelligence. As a result, Serco provides its customers with much higher levels of service, meeting KPIs and SLAs more effectively. What’s more, using IFS EOI has also enabled Serco to win new customers and focus its investments more accurately on areas that need improvement.

In this customer story Serco discusses how IFS EOI:

  • Provides real-time insight for better decision-making
  • Standardizes everything on a single, easy-to-learn platform
  • Helps save Serco customers money—and win new business

Download this free customer story now to discover more.

File Information: Case Study,   pdf   0.2 MB