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IFS got its start as a vendor of service management software, so we understand the unique challenges and needs of organisations in the service industry. We know that today’s customer expects your business to provide more than just products, they expect you to guarantee outcomes.
To help your organisation thrive today and tomorrow, our committed team experts will provide industry expertise and a broad spectrum of software solutions, including:
By working with our team of industry experts, you can rest assured that IFS will be there every step of the way to ensure that your organisation is leveraging the latest trends such as digital transformation, advanced analytics and servitization. We will also help your company leverage technology in a way that allows your business to operate more efficiently, more productively and more profitably, securing your company’s future and preparing you for what’s next.
IFS helps service provider organisations to embrace what’s next by providing:
Field service management is a critical role for Cubic but also part of its competitive edge. And IFS plays makes them more agile as an organization that can deliver on its customer service promises.
IFS enables you to move your business up the value chain by covering all your main business issues in a single, integrated source of ERP software.
IFS Applications helps you increase productivity by optimising your workforce based on competencies, schedules, SLAs or other business differentiators. With the leading scheduling tool in the business, you can reduce redundancies, cut down on unnecessary trips, get the most out of your resources, while lessening your environmental footprint.
IFS Applications enables you to optimise resources based on contract scheduling constraints and service level agreements and ensure that the right technicians are in the right place at the right time. And the transparent, agile software facilitates contingency planning so you can reschedule on the fly if necessary. Also, the mobility enabled by IFS Applications means technicians spend more time in the field and less in the office, earning more, saving time and cutting administration costs.
IFS Applications’ built-in mobility ensures instant data capture – by the minute at times – and information flow for accuracy both upstream and downstream in the service supply chain. Equipping your field workforce with smartphones, tablets or laptops from the field not only increases productivity thanks to enhanced usability, but also improves the customer service experience.
With IFS Applications you know you have the right spares available, vans are correctly stocked, and you can see what has been used, and where. Its inventory management capabilities are integrated with your purchasing processes and supply chain management software. When parts have been reported as used, you get an immediate update that triggers a purchase order if required to keep stocks at their agreed level – no more, no less.
Wherever you operate, the multi-site, multi-language, multi-currency capabilities of IFS Applications ensure your customers feel they are dealing with one company, with standardised, unvarying quality of performance and delivery. And, as you grow, IFS Applications lets you quickly integrate the new entities, reducing time to value and helping them contribute to ROI as fast as possible.
IFS Service Management is a full-service lifecycle management solution for every service organisation. Whether you are providing service in the field, in a plant, at a customer's home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you and this is available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses, or directly with consumers.
IFS is honored to be a Leader in the Gartner 2017 Magic Quadrant for Field Service Management for the last 4 years running. We’ve improved our position since the last publication, and now place highest for “ability to execute”. We get FSM done!
Property damage control businesses like Polygon need to be responsive and agile. The immediacy of cellular services helped Polygon improve its on-the-ground support in recent years, but it lacked an integrated platform that could be combined with mobile solutions and used as a management tool.
This survey looks at responses from service companies on how they are managing and leveraging digital change.
Providers that minimise risk and profit from opportunities choose software solutions that meet challenges while providing business agility for success.