In addition to Platinum support several custom support offerings are available.
The provision of support for all modifications developed and approved by IFS. This includes the correction of faults that prevent modifications from working as described and alterations of core updates and patches where entitled, in order to function with the customised software.
Service Level Agreement
Provision of a specific service level agreement for cases reported on Severity 1 & 2. Pricing and penalty details are available on request from your IFS sales representative.
Provides source code control for adding an additional instance. The additional instance can be on a different version or track to the primary instance. When selecting additional instance maintenance, you may choose a different primary region to provide support if needed.
Prolonging the support period for up to three years, licensed software will be maintained to operate in conformity with software documentation after the original/standard support period has ended. The standard support period is product dependent.