Uses of AI Applications: Cutting Through the Noise

IFS explored some practical optimisation efforts that organisations are employing with the help of AI, in terms of the impact that Robot Process Automation can have on a business, as well as other outcomes of success, and how they’re powered by Artificial Intelligence. This includes:

  • The successes of Robotic Process Automation
  • Dynamic call scripting
  • Improving the customer journey
  • Improving workforce optimisation and training
  • Improving routing and strategy outcomes

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