Mobile Solution for Field Service and Maintenance

Having the right information about an asset at the point of repair and maintenance can improve technician productivity. The power of mobile maintenance solutions allows the engineer to be the origin of all data capture on a service event.  They can easily inquire on asset history, record parts used, or parts needed for repair, record labour hours, and expenses as they occur, and any notes of repairs performed.  When coupled with Workforce Management tools, you can use IFS’ mobile field service and maintenance management software to empower your technicians to be as effective as possible in the delivery of service.

Benefits for the user

  • Improved customer satisfaction
  • Single point of entry at its origin
  • Increased perceived professionalism of the technician and service provider

Benefits for the business

  • Ability to monitor each job’s progress real-time against customer commitments
  • Reduce administration costs and improve data integrity
  • Reduced time to invoice and cost accrual
  • Improved field productivity
  • Faster access to critical information for informed decision making

Mobile work order on Android

With IFS Mobile Work Order, technicians are able to access vital information on-line or off-line as they need it, when they need it. Mobile Work Order is built on best-practices IFS has acquired – for a range of service and maintenance intensive industries. Built on the native Android operating platform, Mobile Work Order takes advantage of native device controls and features like GPS, signature capture and camera. It looks, feels and behaves like other native Android-based applications.

By streamlining the field service and maintenance process, you eliminate paperwork, communication delays and unbilled time, resulting in improved productivity, service profitability and customer satisfaction.

Mobile Work Order on Android

First thing in the morning, flip open your laptop and get your routes for the day. Documents, work instructions and progress reports are intuitively visualised for added ease.

With the productive user interface, a large screen and keyboard, the service engineer knows that that information is never more than a single click away. It’s the best of both worlds – the main application process to access and report the job is designed to be intuitive and fast, but you still have access to unlimited information in the business application, if you need it.

Mobile Workforce Enterprise Explorer

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IFS Applications for Enterprise Asset Management

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