Faster, smarter customer service
To engage the customer in today’s digital world means creating a single, unified experience across every channel by which they choose to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex.
IFS Customer Engagement™ (CE) solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains.
A Unified Agent Desktop - the only way to deliver true omni-channel experience
Providing a single solution, our omni-channel contact center allows you to engage seamlessly with customers and upgrade your voice infrastructure to deliver smarter service on digital channels.
Getting the best from your contact center staff means giving your agents a simple, intuitive interface, which brings together customer service CRM, complex process support, contact center channels and multiple sources of customer data.
Offering a range of digital and voice self-service options using conversational AI, chatbots, knowledge bases and customer portals, our NLP and automation module relieves agents of the burden of repetitive tasks while delivering instant answers to customers.