Make every customer your best customer. At any moment, you only have one customer. Whether it’s the customer calling with a problem or the customer opening the door to your technician - you’ve got one chance to deliver exceptional service.
Named a leader in the Gartner 2019 Magic Quadrant for Field Service Management for the fourth time in a row, IFS offer world class scheduling and optimization along with unrivalled breadth and innovation in service management capability. Equip your business to tackle even the most complex and challenging use cases with complete, connected service from IFS.
IFS Planning & Scheduling Optimisation is a world-class solution that takes planning, scheduling and routing to the next level by introducing optimisation, which transforms service delivery by increasing productivity and customer satisfaction while reducing operating costs.
IFS Field Service Management is a best-of-breed software solution for service businesses that manage large volumes of service calls each day. It focuses on the management of work orders, contracts, warranties, parts and the scheduling of mobile resources. It also includes comprehensive reverse logistics and depot repair for those assets that aren’t maintained in the field. It all adds up to an increasingly efficient field service business.
A complete feature-rich toolkit for field engineers, whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site, deliver service excellence and transform field worker productivity.
Put your customers in control with the latest self-service solutions. From virtual assistants, chatbots and digital portals to knowledge bases and speech recognition, IFS can deliver the optimum self-service solution for your business.
Optimise inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.