IFS Service Management is a full-service lifecycle management solution for every service organisation. Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you. This is also available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses or directly with consumers.

Hear from some of our customers

Find out how these serviced-based companies, like Cubic Transportation Systems and Sysmex America Inc., benefited from using end-to-end service management software by gaining significant improvements to response times for service calls, streamlined field services processes and decreased IT overhead.

IFS Service Management Customer Testimonial Videos


IFS Field Service Management

IFS Field Service Management is a best-of-breed software solution for service businesses that manage large volumes of service calls each day. It focuses on the management of work orders, contracts, warranties, parts and the scheduling of mobile resources. It also includes comprehensive reverse logistics and depot repair for those assets that aren’t maintained in the field. It all adds up to an increasingly efficient field service business.

Field Service Management

Planning & Scheduling Optimisation

IFS Planning & Scheduling Optimisation is a world-class solution that takes planning, scheduling and routing to the next level by introducing optimisation, which transforms service delivery by increasing productivity and customer satisfaction while reducing operating costs.


Enterprise Service Management

IFS Enterprise Service Management is a leading edge service and asset management solution that extends the IFS Applications Enterprise Resource Planning (ERP) and Enterprise Asset Management (EAM) platforms for complex assembly, Maintenance Repair and Overhaul (MRO) and the servicing of heavy equipment and other capital and linear assets. It also reduces asset downtime and the overall total cost of ownership by focusing on – and optimising – the full service and asset management lifecycle.

Enterprise Service Management

Reverse Logistics and Repair

Optimise inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.

Reverse Logistics