IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organisations like yours to maximise operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

IFS CUSTOMERS REPORT:

  • Technician productivity up 40%
  • Service response times improved 15–20%
  • First-time fix rates up 10–20%
  • Asset uptime improved 10%
  • Travel and overtime costs down 15%

IFS Field Service Management – the most complete, connected Field Service

Mobile Workforce

Mobile workforce management

Our mobile field service software provides a complete feature-rich toolkit for field engineers, enabling staff to do almost anything they need to from their mobile devices —whether locating replacement parts, raising invoices for new jobs, or providing customer quotes on site.

Mobile Field Service

Planning & Scheduling Optimisation

IFS Planning & Scheduling Optimisation is a world-class solution that takes planning, scheduling and routing to the next level by introducing optimisation, which transforms service delivery by increasing productivity and customer satisfaction while reducing operating costs.

PLANNING & SCHEDULING

Reverse Logistics and Repair

Improve service performance, optimise inventory and logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics

IFS Customer Engagement

IFS Customer Engagement provides a complete solution to transform the contact center and delivers AI powered self-service to customers. Combining an omni-channel contact centre with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service, however complex the request.

IFS CUSTOMER ENGAGEMENT