Returns Management Software

Returning parts is a complicated, but profitable business.  IFS Field Service Management, helps you manage all of your reverse logistics business processes from return material authorisations (RMA) to routing, receiving, repairing, packaging, shipping and billing. The result? High-quality return processes, happier customers and more profitable service and repair operations.

IFS Field Service Management is recognised as a clear leader in automating complex product service return processes including recall, refurbishment, teardown, reconditioning, and third party servicing.  What do you have to lose? Advance Your Service with our IFS Field Service Management today.

  • Quickly identify service return logistics, acquire authorisation and process shipments
  • Track repair tasks, turnaround, time, labour, parts and cost
  • Customers and third-party repair vendors can track items anywhere in the process using secure web portals
  • Automated alerts to crucial events and status changes
  • Standardise each step of the repair process and measure standard hours vs. actual hours vs. billable hours
  • Delegate work efficiently based on capacity, specialisation and schedule
  • Automate technicians’ workload
  • Enable technicians to troubleshoot the product, review similar cases, replace a part, log repair time, change the unit’s revision, reassign the unit to another technician, and move the unit to another inventory location

  • Take full control of your repair and service operation
  • Reduce the cost of repair
  • Shorten repair turnaround time
  • Increase operational efficiency
  • Improve the level and quality of service provided
  • Increase customer satisfaction
  • Increase technician satisfaction

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