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To truly optimise your service organisation, you need to streamline and automate your customer service and support processes in your contact centre.
IFS Field Service Management provides the most complete contact centre management suite available today. Let us rapidly deploy IFS Field Service Management Contact Centre in your customer service operation to automate the following core processes for maximum service performance: call handling, priority-based routing, issue triage and resolution, parts management, technical support escalation, despatch scheduling, order entry and billing.
The all-in-one software based solution automatically creates and assigns tasks to the right team members and can manage complex multi-day, multi-step, multi-resource projects using our powerful Schedule Board and Service Workflow engine.