Indigo parking transforms its UK service center with the IFS Customer Engagement solution
Indigo Parking transformed their contact center service with the IFS CE unified desktop, which provides a 360-degree view of the customer for agents, allowing them to pull data from all systems into one unified screen. Agents no longer need navigate multiple screens to manage a request or find customer details, thus allowing them to deliver a more attentive service to each customer.
Since deployment of the IFS CE solution, Indio Parking have:
- Improved tracking and reporting
- Decreased response times from weeks to hours
- Increased efficiency of their customer service
To find out more about Indigo Parking’s transformation; download the customer story.
File Information: Case Study, pdf 0.2 MB