IFS Customer Engagement - faster, smarter service whatever the contact channel, for omni-channel customer engagement

To engage the customer in today’s digital world means creating a single, unified experience across every channel by which they may choose to connect with you.

This brochure introduces IFS Customer Engagement™ (CE) solutions that enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, uniquely configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains.

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